Latest on coronavirus
Posted 21st December 2021
Originally Posted: Wed 11 March 2020
LW Theatres takes the wellbeing of our customers extremely seriously.
From the beginning of the pandemic, we worked closely with the Government and experts to pioneer pilots and implement measures that ensured the safety of our audiences, staff and performers. We are delighted to see our auditoriums full once again. In order to keep everyone safe, we have kept key protocols in place across our theatres.
Please see below or download our simple guide to returning to our theatres. Click here to visit our FAQs. Please note these measures are subject to change in line with the latest government guidance so please check back ahead of your visit.
Due to Covid-19 safety measures, we are unfortunately unable to accept gifts or items for signing and there will be no public access to Stage Door. The cast won’t be able to sign items or take photos when entering or leaving the building.
Cancelled & Postponed Events
A number of events have been cancelled or postponed by producers and event promoters. Please see below for the complete list of Musicals, Concerts and One Nighters that have been affected.
If you have tickets for a show, gig or concert that has been postponed, your tickets will be valid for the new date.
If you’ve booked with us directly, we’ll be in touch via email, if you haven’t heard from us already.
Musicals & Theatre Tours
|Show Name||Theatre||Opening Date|
|Back to the Future: The Musical||Adelphi Theatre||Now Playing|
|Frozen The Musical||Theatre Royal Drury Lane||Now Playing|
|The Phantom of the Opera||Her Majesty’s Theatre||Now Playing|
|Matilda The Musical||Cambridge Theatre||Now Playing|
|Andrew Lloyd Webber’s Cinderella||Gillian Lynne Theatre||Now Playing|
|Theatre Royal Drury Lane Tours||Theatre Royal Drury Lane||Now Running|
Exchanges and reselling
If you’ve booked through LW Theatres for a performance that’s been cancelled, we’ll be in contact with you very soon to inform you of options available.
If you have tickets for a gig or concert that has been postponed, your tickets will be valid for the new date.
We’re contacting all our guests in order of performance date, so please bear with us. As you can imagine we’re dealing with a high volume of queries at the moment, but be assured we’re working tirelessly to get back to everybody as soon as we possibly can.
Please don’t contact us until we’ve contacted you.
We also offer re-sale options when you book online with us, we offer Booking Protect. You can find out more here: https://lwtheatres.co.uk/cant-make-it-to-the-show
Stay Up To Date
While performances are suspended, keep yourself updated on our social channels. We’ve got some exclusive content planned and will be championing all things theatre, so stay tuned. For Industry FAQs please visit the Official London Theatre website.
SOLT & UK Theatre, together with leading theatrical charities, have launched the Theatre Support microsite, which acts as a signpost to useful resources and support for anyone in the theatre industry who may be struggling during this difficult time.