Latest on coronavirus
Posted 21st September 2021
Originally Posted: Wed 11 March 2020
Latest Update – 21 September 2021
LW Theatres takes the wellbeing of our customers extremely seriously.
From the beginning of the pandemic, we worked closely with the Government and experts to pioneer pilots and implement measures that ensured the safety of our audiences, staff and performers. We are delighted to see our auditoriums full once again. In order to keep everyone safe, we have kept key protocols in place across our theatres.
Please see below or download our simple guide to returning to our theatres. Click here to visit our FAQs. Please note these measures are subject to change in line with the latest government guidance so please check back ahead of your visit.
Due to Covid-19 safety measures, we are unfortunately unable to accept gifts or items for signing and there will be no public access to Stage Door. The cast won’t be able to sign items or take photos when entering or leaving the building.
Cancelled & Postponed Events
A number of events have been cancelled or postponed by producers and event promoters. Please see below for the complete list of Musicals, Concerts and One Nighters that have been affected.
If you have tickets for a show, gig or concert that has been postponed, your tickets will be valid for the new date.
If you’ve booked with us directly, we’ll be in touch via email, if you haven’t heard from us already.
Musicals & Tours
|Show Name||Theatre||Opening Date|
|The Phantom of the Opera||Her Majesty’s Theatre||Tue 27 July 2021|
|Andrew Lloyd Webber’s Cinderella||Gillian Lynne Theatre||Wed 18 August 2021|
|Back to the Future: The Musical||Adelphi Theatre||Fri 20 August 2021|
|Frozen The Musical||Theatre Royal Drury Lane||Fri 27 August 2021|
|Theatre Royal Drury Lane Tours||Theatre Royal Drury Lane||Wed 15 September 2021|
|Matilda The Musical||Cambridge Theatre||Thu 16 September 2021|
Concerts & One Nighters
Exchanges and reselling
If you’ve booked through LW Theatres for a performance that’s been cancelled, we’ll be in contact with you very soon to inform you of options available.
If you have tickets for a gig or concert that has been postponed, your tickets will be valid for the new date.
We’re contacting all our guests in order of performance date, so please bear with us. As you can imagine we’re dealing with a high volume of queries at the moment, but be assured we’re working tirelessly to get back to everybody as soon as we possibly can.
Please don’t contact us until we’ve contacted you.
We also offer re-sale options when you book online with us, we offer Booking Protect. You can find out more here: https://lwtheatres.co.uk/cant-make-it-to-the-show
Stay Up To Date
While performances are suspended, keep yourself updated on our social channels. We’ve got some exclusive content planned and will be championing all things theatre, so stay tuned. For Industry FAQs please visit the Official London Theatre website.
SOLT & UK Theatre, together with leading theatrical charities, have launched the Theatre Support microsite, which acts as a signpost to useful resources and support for anyone in the theatre industry who may be struggling during this difficult time.