Latest Update – 15 July 2021

LW Theatres takes the wellbeing of our customers extremely seriously.

Since the start of the pandemic, we have been working closely with the Government to pioneer pilots that prove the measures introduced into theatres keep our audiences, staff and performers safe. As we reopen at full capacity from 19th July, these key protocols will remain in place.

While we can’t legally enforce the wearing of face coverings, we will ask our audiences to wear a face covering throughout their visit, unless they are medically exempt. Face coverings will also be available in all our theatres.

All our auditoriums are equipped with excellent ventilation systems, which ensure the constant and even introduction of 100% fresh air and that no air is recycled. We will continue our stringent hygiene and sanitation measures across front and back of house, as well as regular deep cleaning.

We are encouraging audiences to arrive in plenty of time, and doors will be open from one hour before the show. Extra staff continue to be employed to help manage the flow and movement of customers.

Finally, we are giving careful consideration to the idea of a COVID certification system. We are awaiting more guidance from the Government on the implementation of this measure for venues such as ours and should testing be required for a performance in an LW Theatre, we will let our audiences know as soon as possible. We will work with the Government to ensure that the implementation of any future COVID pass works well for all our audiences, many of whom are young. The London theatre groups are collaborating to seek to establish a consistent approach for audiences across the West End.

We are hugely looking forward to seeing auditoriums full, without which the productions in our theatres would be unviable.

For full information, and to help you prepare for your visit, please take a look at our audience guide here.

Support

SOLT & UK Theatre, together with leading theatrical charities, have launched the Theatre Support microsite, which acts as a signpost to useful resources and support for anyone in the theatre industry who may be struggling during this difficult time.