Latest on coronavirus
Posted 15th July 2021
Originally Posted: Wed 11 March 2020
Latest Update – 15 July 2021
LW Theatres takes the wellbeing of our customers extremely seriously.
Since the start of the pandemic, we have been working closely with the Government to pioneer pilots that prove the measures introduced into theatres keep our audiences, staff and performers safe. As we reopen at full capacity from 19th July, these key protocols will remain in place.
While we can’t legally enforce the wearing of face coverings, we will ask our audiences to wear a face covering throughout their visit, unless they are medically exempt. Face coverings will also be available in all our theatres.
All our auditoriums are equipped with excellent ventilation systems, which ensure the constant and even introduction of 100% fresh air and that no air is recycled. We will continue our stringent hygiene and sanitation measures across front and back of house, as well as regular deep cleaning.
We are encouraging audiences to arrive in plenty of time, and doors will be open from one hour before the show. Extra staff continue to be employed to help manage the flow and movement of customers.
Finally, we are giving careful consideration to the idea of a COVID certification system. We are awaiting more guidance from the Government on the implementation of this measure for venues such as ours and should testing be required for a performance in an LW Theatre, we will let our audiences know as soon as possible. We will work with the Government to ensure that the implementation of any future COVID pass works well for all our audiences, many of whom are young. The London theatre groups are collaborating to seek to establish a consistent approach for audiences across the West End.
We are hugely looking forward to seeing auditoriums full, without which the productions in our theatres would be unviable.
For full information, and to help you prepare for your visit, please take a look at our audience guide here.
Cancelled & Postponed Events
A number of events have been cancelled or postponed by producers and event promoters. Please see below for the complete list of Musicals, Concerts and One Nighters that have been affected.
If you have tickets for a show, gig or concert that has been postponed, your tickets will be valid for the new date.
If you’ve booked with us directly, we’ll be in touch via email, if you haven’t heard from us already.
Musicals & Tours
|Show Name||Theatre||Opening Date|
|Joseph and the Amazing Technicolor Dreamcoat||The London Palladium||Mon 12 July 2021|
|The Phantom of the Opera||Her Majesty’s Theatre||Tue 27 July 2021|
|Andrew Lloyd Webber’s Cinderella||Gillian Lynne Theatre||Wed 18 August 2021|
|Back to the Future: The Musical||Adelphi Theatre||Fri 20 August 2021|
|Frozen The Musical||Theatre Royal Drury Lane||Fri 27 August 2021|
|Theatre Royal Drury Lane Tours||Theatre Royal Drury Lane||Wed 15 September 2021|
|Matilda The Musical||Cambridge Theatre||Thu 16 September 2021|
Concerts & One Nighters
Exchanges and reselling
If you’ve booked through LW Theatres for a performance that’s been cancelled, we’ll be in contact with you very soon to inform you of options available.
If you have tickets for a gig or concert that has been postponed, your tickets will be valid for the new date.
We’re contacting all our guests in order of performance date, so please bear with us. As you can imagine we’re dealing with a high volume of queries at the moment, but be assured we’re working tirelessly to get back to everybody as soon as we possibly can.
Please don’t contact us until we’ve contacted you.
We also offer re-sale options when you book online with us, we offer Booking Protect. You can find out more here: https://lwtheatres.co.uk/cant-make-it-to-the-show
Stay Up To Date
While performances are suspended, keep yourself updated on our social channels. We’ve got some exclusive content planned and will be championing all things theatre, so stay tuned. For Industry FAQs please visit the Official London Theatre website.
SOLT & UK Theatre, together with leading theatrical charities, have launched the Theatre Support microsite, which acts as a signpost to useful resources and support for anyone in the theatre industry who may be struggling during this difficult time.