Accessibility at LW Theatres

LW Theatres is dedicated to understanding the potential access requirements of all people visiting and working in our venues. Our commitment to improving accessibility is long term and extends across all areas of our business. We recognise our responsibility to identify barriers to accessibility and undertake to remove these wherever possible.

Access Scheme

Customers with Access requirements will be able to purchase a ticket in the price band of their choice, subject to availability.

One additional companion ticket in the suitable area will be made available at the same price paid by the customer with Access requirements, subject to availability. Any additional tickets required in the suitable area will be chargeable at the standard admission rate.

Exchanges and Refunds

Customers who notify LW Theatres, at least 2 hours in advance of their booked performance, that they are unable to attend due to a reason directly related to their access requirements will be able to either exchange their tickets to another performance or offered a refund. Refunds will be limited to the face value of the ticket, excluding any booking fees and cannot be issued once the performance has begun.

How to book tickets

To enquire about purchasing Access and Personal Assistant tickets for shows at our Theatres, please call our Access Booking Line on 020 7087 7966, or alternatively, please email access@lwtheatres.co.uk.

For enquiries for the Adelphi Theatre please email access@adelphitheatre.co.uk.

Please include the name of the show you wish to see, within the email.

Personal Assistants

Customers with access requirements who require continuous support throughout their visit in order to be able to attend may obtain a Personal Assistant ticket free of charge.

Customers who wish to sign up for the LW Theatres Access Scheme and acquire a Personal Assistant ticket will be asked to provide evidence of their eligibility for this arrangement.

Please complete our Access Scheme Form below for more information about eligibility.

*Please be aware that from 30th September 2019, all customers must be signed up to the Access Scheme in order to obtain a Personal Assistant ticket free of charge.

Our Theatres

Each of our seven West End theatres have additional venue-specific access information available below.

ADELPHI THEATRE

CAMBRIDGE THEATRE

GILLIAN LYNNE THEATRE

HER MAJESTY'S THEATRE

THE LONDON PALLADIUM

THE OTHER PALACE