Visitors Guide

Last Updated: 7 April 2022


Before your visit

If you’re feeling unwell

If you feel unwell, please do not attend the theatre. If you are unable to attend one of our shows due to being unwell, find out what you can do with your ticket here.

Consider travel options

Please plan ahead and consider your travel options.

Pack your face covering

We recommend all audience members wear a face covering throughout their visit, but this is a personal choice.

When you arrive

Join the queue

On arrival at the venue, please join the queue.

Security check

Security checks will be in operation for your safety.


Cloakroom capacity is limited so we ask that you only bring minimal belongings with you.

Ticket check

Your ticket will then be scanned to gain entry.

During your visit

Hand hygiene

Hand sanitiser stations can be found at designated points throughout our theatres.

Enhanced cleaning

The theatre is professionally cleaned on a continual basis by our Official Cleaning Services partner, Excell Cleaning Services. Common contact surfaces and toilet facilities are regularly sanitised by our on-site cleaning team.

Theatre ventilation

Our theatres are equipped with mechanical ventilation systems which introduce fresh, filtered air, none of which is recirculated.

Contactless payment

We continue to encourage contactless payment throughout the venue to minimise contact.

Our team are here to help

Our staff will be on hand during your visit to provide guidance around the theatre. If you have any questions or feedback on your experience, don’t hesitate to chat to one of them.

Frequently Asked Questions

Want to check something before your visit? Take a look at our FAQs.


Book with Confidence


Customers can exchange their tickets up to 48 hours prior to the event. A £2 per ticket exchange fee may apply. Terms & conditions apply.