Visitors Guide

Last Updated: 28 November 2022


Before your visit

If you’re feeling unwell

If you feel unwell, please do not attend the theatre. If you are unable to attend one of our shows due to being unwell, find out what you can do with your ticket here.

Consider travel options

Please plan ahead and consider your travel options.

When you arrive

Join the queue

On arrival at the venue, please join the queue.

Security check

Security checks will be in operation for your safety.


Cloakroom capacity is limited so we ask that you only bring minimal belongings with you.

Ticket check

Your ticket will then be scanned to gain entry.

During your visit

Hand hygiene

Hand sanitiser stations can be found at designated points throughout our theatres.

Enhanced cleaning

The theatre is professionally cleaned on a continual basis by our Official Cleaning Services partner, Excell Cleaning Services. Common contact surfaces and toilet facilities are regularly sanitised by our on-site cleaning team.

Contactless payment

We continue to encourage contactless payment throughout the venue to minimise contact.

Our team are here to help

Our staff will be on hand during your visit to provide guidance around the theatre. If you have any questions or feedback on your experience, don’t hesitate to chat to one of them.

Frequently Asked Questions

Want to check something before your visit? Take a look at our FAQs.