Ensuring all our staff and guests feel safe and comfortable at all times while in our theatres is our absolute and clear priority. To support the maintaining of social distancing, we have introduced the following measures:

• 1m-plus social distancing between each customer bubble. Audience bubbles must be a group of 6 or less from the same household or support bubble.
• One-way systems and signage across our buildings to indicate appropriate distancing and set out required routes to follow.
• Staggered arrival times and allocated seating times to avoid large groups or crowds.
• Measures to limit and manage the capacity of facilities outside of the auditorium, in particular the toilet and bar areas. This includes new one-way queuing systems in place for all toilets and the introduction of new bar queuing systems, contactless payment facilities and in-seat service throughout the venues.

In addition to social distancing measures, temperature screening will take place for everyone on arrival, face coverings are mandatory throughout the venue, except when eating and drinking and enhanced and rigorous cleaning and hygiene regimes have been introduced throughout.

LW Theatres continue to exceed the Government guidelines on Coronavirus and social distancing.

• In accordance with current guidance, face coverings are mandatory for everyone throughout the venue, except when eating and drinking and social distancing is promoted throughout the venue.
• To manage the flow of guests and promote social distancing, arrival times have been staggered. Ticket holders will be expected to arrive at their allotted time.
• Everyone arriving at the venue will have their temperature screened and anyone with an above average temperature may be refused entry.
• All tickets and transactions in our theatres are now digital and cashless, and one-way systems will be in place throughout all front of house areas.
• An enhanced hygiene regime is in place across our theatres. This means multiple hand sanitiser stations will be located throughout the venue. We have also brought in additional disinfection measures, including decontamination fogging treatments and anti-bacterial silver ion hygienic door handle covers and push plates. Enhanced cleaning processes are carried out prior to each performance and cleaning staff remain on site throughout each event to sanitise key touchpoints and toilet facilities.

No, Oliver Dowden has confirmed that theatres are exempt from the 10pm curfew.

Every person arriving at an LW Theatre will be screened upon entry, using an automatic thermal imaging camera. If your temperature is 38°C or higher, you and those who are part of your group might not be allowed to enter the venue (at our sole discretion).

Yes, single tickets are available to book. Seat groups are pre-determined clusters of seats (for a household or support bubble) with a designated number of tickets. If you book a single ticket that sits within a seat group, all seats will be automatically added to your basket.

E-tickets will be sent 24 hours before the event and will be scanned upon entry.

When you book your ticket, you will be allocated a strict arrival time. Please make sure you arrive at the venue at your given time. To minimise congestion within the theatre, you will be allocated seating times as well.

Yes, face coverings are mandatory throughout the venue unless eating and drinking. If you are exempt from wearing a face covering (consistent with Government guidelines) then please bring your exemption notification with you to present to staff upon arrival. Children under the age of 11 are exemption from wearing a face covering.

Some amenities are open with social distancing protocols in place while others remain closed.

• New one-way queuing systems in place for all toilets. Accessible toilet facilities remain in the same place as before. Toilets are cleaned before the audience arrive, during the performance, and are deep cleaned after each performance.
• Consistent with Government guidelines, all bars within the venue are currently closed. However, we are currently running an in seat service so you can avoid the queues and enjoy drinks and snacks from your seat. Please arrive in good time to take full advantage of this service.
• The cloakroom remains closed. Therefore, we are asking audience members not to bring luggage or large bags to the theatre, as these cannot be stored.

Yes, our security team will carry out contactless bag checks.

Yes. You can pre-order drinks at the same time you are booking your tickets. If people order their drinks with their tickets, they will be delivered directly to their seats at their allotted arrival time. We’re also offering in-seat ordering and delivery during the interval.

No, we ask that all payments are made by card, ideally contactless.

To reduce contact around the venue, merchandise will only be available to purchase before the show and during the interval

Consistent with the current UK Government guidance, only one household can sit together. We will continue to review this policy, to exceed Government advice.

For maximised flexibility customers, can exchange their tickets free of charge up to at least 24 hours prior to the event.