Visitors Guide
Last Updated: 7 April 2022
Before your visit
If you’re feeling unwell
If you feel unwell, please do not attend the theatre. If you are unable to attend one of our shows due to being unwell, find out what you can do with your ticket here.
Consider travel options
Please plan ahead and consider your travel options.
Pack your face covering
We recommend all audience members wear a face covering throughout their visit, but this is a personal choice.
When you arrive
Join the queue
On arrival at the venue, please join the queue.
Security check
Security checks will be in operation for your safety.
Cloakroom
Cloakroom capacity is limited so we ask that you only bring minimal belongings with you.
Ticket check
Your ticket will then be scanned to gain entry.
During your visit
Hand hygiene
Hand sanitiser stations can be found at designated points throughout our theatres.
Enhanced cleaning
The theatre is professionally cleaned on a continual basis by our Official Cleaning Services partner, Excell Cleaning Services. Common contact surfaces and toilet facilities are regularly sanitised by our on-site cleaning team.
Theatre ventilation
Our theatres are equipped with mechanical ventilation systems which introduce fresh, filtered air, none of which is recirculated.
Contactless payment
We continue to encourage contactless payment throughout the venue to minimise contact.
Our team are here to help
Our staff will be on hand during your visit to provide guidance around the theatre. If you have any questions or feedback on your experience, don’t hesitate to chat to one of them.
Frequently Asked Questions
Want to check something before your visit? Take a look at our FAQs.
Book with Confidence
Customers can exchange their tickets up to 48 hours prior to the event. A £2 per ticket exchange fee may apply. Terms & conditions apply.
