Contact Us

Ticketing

If you have a query relating to an existing booking, please head over to our FAQs page to see the answers to our most commonly asked questions.

Should you be unable to find the answer you’re looking for, the box office contact details can also be found on that page.

Head Office

The LW Theatres head office is open from 10:00am – 5:30pm Monday to Friday (excluding Bank Holidays) and located at 65 Drury Lane, London, WC2B 5SP.

Our phone lines are currently closed.

 

PLEASE NOTE: Our Head Office does not deal with ticket sales. You will need to contact the appropriate ticket agency or point of purchase with any existing or new ticket purchase enquiries.

Press Enquiries

For any press enquiries, please use the form on this page. We aim to reply to press enquiries as quickly as possible, however some queries may require further investigation and we may take longer to respond.

This form is for press enquiries only. 

We subscribe to the Code of Practice of STAR, the Society of Ticket Retailers and Agents, which may be accessed at www.star.org.uk. If we are unable to settle any dispute by negotiation and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute Resolution and can contact The Society of Ticket Agents and Retailers (STAR). We are members of STAR and they provide a free and approved dispute resolution service for customers of STAR members. You can find more details at https://www.star.org.uk/dispute-resolution/. If you’d prefer to write to them, their address is: Society of Ticket Agents and Retailers PO Box 708 St Leonard’s Place York YO1 0GT.