Contact Us

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If you can’t find what you’re looking for on our FAQs page and you booked via the box office, please contact us using the email addresses below.

ADELPHI THEATRE
(The Adelphi Theatre is co-owned with the Nederlander Group)
customerservices@adelphitheatre.co.uk

FOR ALL OTHER THEATRES IN OUR GROUP
customer.relations@lwtheatres.co.uk

We aim to reply to all enquiries as quickly as possible, however some queries may require further investigation and we may take longer to respond.

We subscribe to the Code of Practice of STAR, the Society of Ticket Retailers and Agents, which may be accessed at www.star.org.uk. If we are unable to settle any dispute by negotiation and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute Resolution and can contact The Society of Ticket Agents and Retailers (STAR).We are members of STAR and they provide a free and approved dispute resolution service for customers of STAR members.You can reach STAR on 01904 234 737, or +44 1904 234737 if calling from outside the UK (10am-5pm Monday to Friday), or by completing the complaints form or email info@star.org.uk. If you’d prefer to write to them, their address is: Society of Ticket Agents and Retailers PO Box 708 St Leonard’s Place York YO1 0GT

Head Office

The LW Theatres head office is open from 10:00am – 5:30pm Monday to Friday (excluding Bank Holidays) and located at 65 Drury Lane, London, WC2B 5SP.

PHONE NUMBER
+44 (0)20 7557 7300

 

PLEASE NOTE: Our Head Office does not deal with ticket sales. You will need to contact the appropriate ticket agency or point of purchase with any existing or new ticket purchase enquiries.

Press Enquiries

For any press enquiries, please use the form on this page. We aim to reply to press enquiries as quickly as possible, however some queries may require further investigation and we may take longer to respond.

Please note, this form is for press enquiries only. For any ticketing enquiries, please contact customer.relations@lwtheatres.co.uk.