Update: Wednesday 3 June 2020
We look forward to welcoming audiences back into our theatres as soon as performances can safely resume.
To give our audiences some clarity, we have been suspending performances on a rolling basis, in line with the latest advice from the UK Government.
If further cancellations and postponements are necessary they will continue to be announced on a rolling basis. Different theatres and productions are likely to reopen at different times.
We’ll be in contact with you very soon to inform you of options available. If you have tickets for a gig or concert that has been postponed, your tickets will be valid for the new date.
We’re contacting all our guests in order of performance date, so please bear with us. As you can imagine we’re dealing with a high volume of queries at the moment, but be assured we’re working tirelessly to get back to everybody as soon as we possibly can.
Please don’t contact us until we’ve contacted you.
Please be assured that we are monitoring the situation regarding the coronavirus (COVID-19) outbreak very closely, taking guidance from the UK Government. For the latest information, please visit the UK GOV information page.
For now, we would like to thank you for your ongoing support and patience in these uncertain times.
We look forward to reopening our doors and welcoming you back soon.
With our best wishes,
The LW Theatres Team
The LW Theatres head office is open from 9am-5pm Monday to Friday (excluding Bank Holidays) and located at 67 Drury Lane, London, WC2B 5SP.
+44 (0)20 7557 7300
PLEASE NOTE: Our Head Office does not deal with ticket sales. You will need to contact the appropriate ticket agency, box office or your point of purchase with any existing or new ticket purchase enquiries.
For any press enquiries, please use the form on this page. We aim to reply to press enquiries as quickly as possible, however some queries may require further investigation and we may take longer to respond.
If your enquiry is regarding a booking please contact firstname.lastname@example.org.
Got a question or comment? Please submit it using the form on this page.
We aim to reply to all enquiries as quickly as possible, however some queries may require further investigation and we may take longer to respond.
If you have a ticket related enquiry and you booked via the box office, please use the contacts below:
(The Adelphi Theatre is co-owned with the Nederlander Group)
FOR ALL OTHER THEATRES IN OUR GROUP
We subscribe to the Code of Practice of STAR, the Society of Ticket Retailers and Agents, which may be accessed at www.star.org.uk. If we are unable to settle any dispute by negotiation and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute Resolution and can contact The Society of Ticket Agents and Retailers (STAR).We are members of STAR and they provide a free and approved dispute resolution service for customers of STAR members.You can reach STAR on 01904 234 737, or +44 1904 234737 if calling from outside the UK (10am-5pm Monday to Friday), or by completing the complaints form or email email@example.com. If you’d prefer to write to them, their address is: Society of Ticket Agents and Retailers PO Box 708 St Leonard’s Place York YO1 0GT