Behind the curtains at our theatres, our technical teams play a vital role working with the productions in bringing the shows to life.

The Electrics team implement the lighting design for each production and oversee the lighting during the show. This includes operating the spotlights as they follow the actors around the stage, changing the colours of lights and applying any lighting pattern effects (known as gobos) that form part of the show. This is usually conducted from the lighting desk, which you may see at the back of the stalls when visiting one of our theatres.

The Stage team handles the engineering and technical requirements for large-scale productions. They manage all behind-the-scenes operations to ensure that each show is safe, fully functional, and visually stunning.

Not only do both departments ensure the smooth running of the show but they are both responsible for the technical maintenance and general housekeeping of the production and buildings – an important job considering the historical significance of our theatres

Our Guest Experience team includes Bar staff, Guest Experience Hosts and Access Hosts. From greeting customers to serving interval drinks, showing people to their seats and assisting with security procedures, all of our Guest Experience colleagues are pivotal to providing the highest levels of customer service.

Each of our theatres has its own management team who lead the theatre teams and oversee the presentation and operations of each building, ensuring each of our theatres looks its best.  Theatre Management teams also ensure the health and safety of everyone entering our theatres and are  responsible for the commerciality of the theatres and are therefore critical to the success of LW Theatres.

The Box Office is the heart of our ticketing operations. Located at the front of most theatres, it’s the place where customers purchase tickets for upcoming performances. Our friendly team are available to assist in person at our Box Offices or over the phone and online.

LW Theatres are renowned for our Redcoats, who provide exceptional service to customers choosing to enhance their visit with one of our exclusive experience packages.

With in-depth knowledge of our resident shows, our Redcoats also play a key role in supporting red carpet events and concerts across our theatres.

Stage Door Keepers are the guardians of our theatres. As the first and last point of contact for performers, crew, and visitors, they ensure a smooth and efficient flow of traffic in and out of the theatre. Their knowledge of the theatre’s operations and the people involved makes them indispensable resources for anyone seeking information or assistance.

Behind the scenes of our iconic theatres is a dedicated team of professionals at our Head Office, based in 65 Drury Lane. These teams oversee various functions, including ticketing, marketing, programming, operations, hospitality, finance, property, human resources, and IT.

Together, they ensure our theatres run smoothly, from maintaining the buildings to programming and promoting productions and events, as well as managing ticketing sales and financial matters.