Cambridge Theatre Access Information

Cambridge theatre facade

Welcome to the Cambridge Theatre Access information page.

Below you will find information on the Cambridge Theatre and our facilities along with specific show information such as dedicated Assisted Performances and content warnings.

For details on how to book access tickets or for general LW Theatre Access information please visit our Access page by clicking here.

Cambridge Theatre and Facilities

We are excited to welcome you to the Cambridge Theatre. Below you will find information about the venue and our facilities that you may need for your visit.

The Theatre and Facilities information on this page is also downloadable in large print here.

Accessible Toilets

The Cambridge Theatre has one accessible toilet located off the Stalls corridor close to the entrance to the Stalls seating. Level access to this facility is via the access entrance on Earlham Street.

There are further standard toilets located in the Stalls corridor. Both these Gents and Ladies toilets have step-free access.

Bars and Kiosks

The Foyer Kiosk. Mini Bar, Stalls Kiosk and the Marshfield Farm Ice Cream Parlour all have step-free access.

Our staff are on hand throughout your visit to assist with any purchases you may wish to make. If you are unable to access the bars or kiosks then please speak to our access host upon arrival who will be happy to assist you.

Assistance Dogs

Assistance dogs are welcome in the Cambridge Theatre. Our staff are always happy to look after your assistance dog for you whilst you enjoy your visit.

Medical Requirements

If you need to bring medication, food or drink to manage a medical condition, or medical equipment you are welcome to do so. Please ask to speak to a manager when you arrive before going through our security searches. Please note, with the exception of first aid equipment we are not in possession of any medical equipment.

Evacuation Policy

Our access hosts are trained in how to assist customers with access requirements in case of an emergency. These staff members will be specifically allocated to assist any customers with access requirements in an emergency situation.

Special Effects

Strobe and flashing lights are regularly used during performances at the Cambridge Theatre. For a full list of all content warnings for Matilda the Musical please click here.

For more information, please call our Stage Door on 020 7836 1166 and ask to speak to a manager.

Access to Seating and Viewing Areas

There is step-free access to the main foyer via the first two rotunda entrances to the left side (due to a sloping pavement the third entrance on the Mercer Street side is stepped).  There are then three steps down into the Stalls, and then no further steps once inside the Stalls level of the auditorium.  If step-free access to the Stalls is required, then customers should present in the foyer where our access host will escort them to the access entrance which is located in Earlham Street.

The Stalls auditorium has level access and there are two dedicated wheelchair park spaces at either side of Row N. Any aisle seat between Rows L and S in the Stalls can be used for customers wishing to transfer from a wheelchair into a theatre seat. There is no lift.

The Dress and Upper Circle levels of the auditorium can only be accessed via routes including stairs:

  • Dress Circle – 31 steps from Ground Floor
  • Upper Circle – 67 steps from Ground Floor

Our trained access hosts will be available to assist visually impaired customers upon arrival and throughout their visit, if required.

Access to Performance

An Infra-Red audio enhancement system is available for deaf or hearing-impaired customers. Headsets and hearing aid loops are available from the Stalls Kiosk located in the Stalls Corridor.

Please advise the operator of this requirement when booking your tickets to ensure you are seated in a suitable area of the auditorium.

In conjunction with the Producer of each show, the Cambridge Theatre hosts periodic accessible performances, including Audio-described, Captioned, BSL Interpreted and Relaxed performances.

Access Hosts

Our Access Hosts are available to assist customers with any specific requirements throughout their visit, so please speak to a member of staff upon arrival if you require assistance. Our staff are also on hand throughout your visit to assist with any purchases you may wish to make. If the bars or kiosks are not accessible to you, we can offer an in-seat service. There is a cloakroom available. Items can be checked in for £1 each.

Plan Your Visit to the Cambridge Theatre


Why not start planning your day to make sure your time with us at the Cambridge Theatre is as smooth as possible?

More information for your visit

Matilda the Musical

Matilda The Musical is the multi-award winning musical from the Royal Shakespeare Company, inspired by the beloved book by the incomparable Roald Dahl.

CONTENT WARNING: Matilda The Musical features flashing lights, lasers and loud sound effects. Latex balloons are popped onstage and stage haze (smoke) is used. Throughout the performance actors interact in audience spaces. If you would like more detailed information of when these will occur, please click here. Please be aware this page contains spoilers.

Matilda the Musical is currently playing at the Cambridge Theatre Tue – Sun every week. Here you will find information about the show that you may find useful for your visit including dates and direct booking links to the show’s regularly scheduled assisted performances.

Members of the LW Theatres Access Scheme can book tickets for a companion, and Personal Assistant tickets online. For more information on joining the Access Scheme click here.

For information on other ways to book click here.

Scheduled Assisted Performances


Audio described performances

Matilda | Sunday 19 November 2023 at 3.00pm – Book Now

(Touch Tour 1.00-1.25pm)

Captioned performances

Matilda | Saturday 25 November 2023 at 2.30pm – Book Now

Signed performances

Matilda | Saturday 18 November 2023 at 2pm – Book Now

Scheduled Assisted Performances


Sign up to our Access Newsletter to be the first to hear about future assisted performances across LW Theatres.

Audio described performance

Matilda | Sunday 24 March 2024 at 3pm  – Book Now

(Touch Tour 1pm – 1.25pm)

Matilda | Saturday 11 May at 2.30pm – Book Now

(Touch Tour 12.30pm – 12.55pm)

Matilda Sunday 16 June 2024 at 3pm – BOOK NOW

(Touch Tour 1pm – 1.25pm. Also Relaxed and Captioned)

Matilda | Wednesday 2 October 2024 at 2pm – Book Now

(Touch Tour 12pm – 12.25pm)

Matilda Sunday 17 November 2024 at 3.00pm – Book Now

(Touch Tour 1pm – 1.25pm)


Please could you supply sound, light and content warnings?

Matilda The Musical features flashing lights, lasers and loud sound effects. Latex balloons are popped onstage and stage haze (smoke) is used. Throughout the performance actors interact in audience spaces. For more detail please click here.

Concerts & Events: We always endeavour to provide clear and accurate signage when any of our shows or concerts contain any strobe, lighting, sound or haze effects. For show specific information on performances in our Concerts & Events seasons please visit the individual show page.

As an access customer, what do I do when I arrive at the theatre?

Please make yourself known to any member of staff you will be taken to a dedicated Access Host who will be waiting to help.

Are there accessible toilets and what size are they?

The accessible toilet is located at the Stalls auditorium level via step free access. This is larger than other cubicles. The accessible toilet is locked by radar key, if you do not have a key, our Access Host and Stalls Supervisor have one. Please ask any staff you see and they will radio for the key holder to meet you.

Does the merchandise stand have step free access?

There is a merchandise kiosk located in the Stalls with step free access.

Do the bars have step free access?

Yes, there is a mini bar which has step free access. The Welcome Host will be able to get anything you need from the bar and charge you in your seat with a mobile card or cash device.

If there are any ramps and if so, how steep are they?

The step-free entrance and the Stall auditorium have a slight ramp but this is not steep.

What sizes of wheelchair do you accommodate?

All sizes, types and weights of wheelchairs may be accommodated.

Where are wheelchair spaces, transferable and non-transferable?

Wheelchair non-transferable seats are in Stalls N1 and N34.

Any aisle seat between Rows L and S in the Stalls can be used for customers wishing to transfer from a wheelchair into a theatre seat.

Members of our Access Scheme will be able to book accessible seating online where seating plans will have these options clearly marked.

LW Theatres Access Scheme

The LW Access Scheme is designed for those who need additional assistance to services within our theatres.

More Information