The London Palladium Access Information
Welcome to The London Palladium Access information page.
Below you will find information on The London Palladium and our facilities along with specific show information such as dedicated Assisted Performances and content warnings.
The London Palladium and Facilities
We are excited to welcome you to The London Palladium. Below you will find information about the venue and our facilities that you may need for your visit.
The London Palladium currently has 2 accessible toilets. The first is located in The Val Parnell Bar, approximately 20 metres from the entrance to our lift facility. The second is located at the rear of the Stalls to your left-hand side just before you enter the auditorium.
Bars and Kiosks
The Stalls Bar (Variety Bar) and The Val Parnell Bar are fully accessible bars for patrons with access requirements and can be reached via our level access door or lift.
Assistance dogs are welcome in The London Palladium. Our staff are always happy to look after your assistance dog for you whilst you enjoy your visit.
If you need to bring medication, food or drink to manage a medical condition, or medical equipment you are welcome to do so. Please ask to speak to a manager when you arrive before going through our security searches. Please note, with the exception of first aid equipment we are not in possession of any medical equipment.
Our access hosts are trained in how to assist customers with access requirements in case of an emergency. These staff members will be specifically allocated to assist any customers with access requirements in an emergency situation.
Strobe and flashing lights are regularly used during performances at the The London Palladium. For content warnings for specific shows at the theatre please click here or for more information, please contact us at email@example.com.
For more information, please call our Stage Door on 020 7850 8770 and ask to speak to a manager.
Access to Seating and Viewing Areas
The London Palladium offers step free access from street to the stalls, via a lift. Our level access ramp to the Stalls is located to the left of our main entrance on Argyll Street. We have attendants at the front of the building who are there to assist with access to this door and dedicated access hosts to assist patrons to their seats.
Once inside, our access hosts are available to take guests who need step-free access to these seats via our lift and specific ramps we have in place. These seats offer fantastic views of the stage. Please be advised, however, The London Palladium is a listed Victorian building and although we have a lift to the stalls, unfortunately, the royal circle and grand circle are not accessible for our guests who need step free access.
For our guests who use wheelchairs that would prefer not to transfer into a theatre seat, we can provide wheelchair spaces at the end of rows L, O, Q and S for theatre productions, and the end of rows B and C for concerts and gigs. For our guests who would like to transfer into a theatre seat, all aisle seats would be suitable. Once seated, our theatre hosts will securely store any wheelchair or walking aids and return them when needed.
Our trained access hosts will be available to assist visually impaired customers upon arrival and throughout their visit if required.
Members of our Access Scheme will be able to book accessible seating online where seating plans will have these options clearly marked. For more information on our Access Scheme click here.
Steps within The London Palladium
5 steps and step free access.
From the main entrance we have 3 steps up and then 14 steps down to the bar, kiosks and toilets. Step free access is also available.
From the main entrance we have 12 steps up to the foyer kiosks and cloakroom, a further 15 steps to the rear Royal Circle entrance and toilets. Another 7 steps up to the Royal Circle bar. There will be 2 steps down per row for seating inside the auditorium.
Box B from the main entrance we have 12 steps up and then 12 steps down.
Box BB and CC will have 27 steps up and 26 down.
Box E, EE, F and FF will have 27 steps up and 22 steps down.
From the grand circle entrance, we have 47 steps up to the toilets, bar and kiosks. For all seat numbers 1-10 & 28-59 are accessed from the bar level and the entrance to the auditorium will bring you to row E. Each row down to row A or up to row M will have 2 steps per row. For seats numbers 11-27 you will have 72 steps up to the rear of the grand circle and 2 steps down for each row.
Access to Performance
The London Palladium has induction loops located in our box offices in the main foyer and the Val Parnell corridor. Please speak to a Level Supervisor or Manager when you arrive for more information.
Visually impaired patrons are more than welcome to use our access seats if they would like to. Infra-Red audio enhancement systems are available for our hearing-impaired guests. These are available in our cloakroom located in the main foyer. Please advise the operator of this requirement when booking your tickets to ensure you are seated in a suitable area of the auditorium.
In conjunction with the Producer of each show, The London Palladium hosts periodic scheduled assisted performances, including Audio-described, Captioned, BSL Interpreted and Relaxed performances.
Our Access Hosts are available to assist customers with any specific requirements throughout their visit, so please speak to a member of staff upon arrival if you require assistance. Our staff are also on hand throughout your visit to assist with any purchases you may wish to make. If the bars or kiosks are not accessible to you, we can offer an in-seat service. There is a cloakroom available. Items can be checked in for £2 each.
Plan Your Visit to The London Palladium
Flying into The London Palladium this Christmas, Peter Pan will be the West End’s ultimate pantomime adventure.
CONTENT WARNING: Peter Pan contains the use of pyrotechnics, loud and sudden noises, strobe and flashing lights, theatrical fog and haze.
Peter Pan will begin playing at The London Palladium from 9 December 2023. Members of the LW Theatres Access Scheme can book tickets for a companion, and Personal Assistant tickets online. For more information on joining the Access Scheme click here.
Scheduled Assisted Performances
Audio described performances
There are no currently scheduled relaxed performances for Peter Pan.
Sign up to our Access Newsletter to be the first to hear about future assisted performances across LW Theatres.
Please could you supply sound, light and content warnings?
Concert and Events: We always endeavour to provide clear and accurate signage when any of our shows or concerts contain any strobe, lighting, sound or haze effects. Please check individual performance pages for more detail.
The Wizard of Oz contains repetitive flashing lights and visual effects, high frequency strobe lighting, pyrotechnics, smoke and haze, loud sound effects and scenes of mild peril.
Peter Pan contains the use of pyrotechnics, loud and sudden noises, strobe and flashing lights, theatrical fog and haze.
As an access customer, what do I do when I arrive at the theatre?
Please make yourself known to any member of staff you will be taken to a dedicated Access Host who will be waiting to help.
Are there accessible toilets and what size are they?
There are 2 accessible toilets in our Theatre, one in the Val Parnell Bar, which is reached via our Box Office entrance, and the other is located at the rear of the Stalls Auditorium. Both are entirely step free and of equal size. These remain unlocked for the duration of the performance.
Does the merchandise stand have step free access?
Merchandise is available from the Main Foyer during resident productions, and while not step free, our Access Host will be more than happy to help customers make any purchases. During concerts, our main Merchandise point is step free in the Variety Bar on Stalls level.
Do the bars have step free access?
Our Val Parnell Bar and Variety Bar both have step free access. The Welcome Host will be able to get anything you need from the bar and charge you in your seat with a mobile card or cash device.
If there are any ramps and if so, how steep are they?
There is 1 ramp leading from the front of the building to the Box Office. This has a slight gradient.
What sizes of wheelchair do you accommodate?
Dimensions for the lift to the Stalls are:
Entrance width: 90cm
Width inside lift: 103cm
The maximum lift capacity is 630g (equivalent of 8 persons)
Access via Ramillies Place for larger wheelchairs is recommended.
Where are wheelchair spaces, transferable and non-transferable?
There are up to four non-transferable wheelchair spaces in the Stalls Auditorium and can accommodate transfers in any aisle seat of the Stalls Auditorium.
Members of our Access Scheme will be able to book accessible seating online where seating plans will have these options clearly marked.