His Majesty's Theatre Access Information
Welcome to His Majesty’s Theatre Access information page.
Below you will find information on His Majesty’s Theatre and our facilities along with specific show information such as dedicated Assisted Performances and content warnings.
His Majesty’s Theatre and Facilities
We are excited to welcome you to His Majesty’s Theatre. Below you will find information about the venue and our facilities that you may need for your visit.
His Majesty’s Theatre has one accessible toilet located directly inside the level access entrance and close to the Stalls auditorium.
There are further standard toilets located inside the Stalls auditorium. There are two Ladies toilets, one of which has step-free access and the other has 3 steps. The Gents can be accessed via 18 steps.
Bars and Kiosks
The Champagne Bar (foyer) and Merchandise Kiosk (foyer) have step-free access. Our staff are on hand throughout your visit to assist with any purchases you may wish to make. If you are unable to access the bars or kiosks then please speak to our access host upon arrival who will be happy to assist you.
Assistance dogs are welcome in His Majesty’s Theatre. Our staff are always happy to look after your assistance dog for you whilst you enjoy your visit.
If you need to bring medication, food or drink to manage a medical condition, or medical equipment you are welcome to do so. Please ask to speak to a manager when you arrive before going through our security searches. Please note, with the exception of first aid equipment we are not in possession of any medical equipment.
Our access hosts are trained in how to assist customers with access requirements in case of an emergency. These staff members will be specifically allocated to assist any customers with access requirements in an emergency situation.
Strobe and flashing lights are regularly used during performances at His Majesty’s Theatre. For a full list of all content warnings for The Phantom of the Opera please click here. Please be aware this page contains spoilers.
For more information, please call our Stage Door on 020 7836 1166 and ask to speak to a manager.
Access to Seating and Viewing Areas
The Stalls auditorium has level access via Charles II Street and there are three dedicated non-transferrable wheelchair positions in rows E, J and M (aisle seats).
Additional seating for accompanying party members is also available. Any aisle seat in the Stalls (low numbers side) can be used for customers wishing to transfer from a wheelchair into a theatre seat.
Royal Circle – 32 steps from Ground Floor
Grand Circle – 63 steps from Ground Floor
Balcony – 90 steps from Ground Floor
Our trained access hosts will be available to assist visually impaired customers upon arrival and throughout their visit, if required.
Access to Performance
An Infra-Red audio enhancement system is available for deaf or hearing-impaired patrons. Headsets and hearing aid loops are available and should be requested from a member of Front of House staff upon arrival. Please advise the operator of this requirement when booking your tickets to ensure you are seated in a suitable area of the auditorium.
In conjunction with the Producer of each show, His Majesty’s Theatre hosts periodic accessible performances, including Audio-described, Captioned, BSL Interpreted and Relaxed performances.
Our Access Hosts are available to assist customers with any specific requirements throughout their visit, so please speak to a member of staff upon arrival if you require assistance. Our staff are also on hand throughout your visit to assist with any purchases you may wish to make. If the bars or kiosks are not accessible to you, we can offer an in-seat service. There is a cloakroom available. Items can be checked in for £1 each.
Plan Your Visit to His Majesty’s Theatre
The Phantom of the Opera
Andrew Lloyd Webber’s mesmerising score along with jaw-dropping scenery and breathtaking special effects, magically combine to bring this tragic love story to life.
CONTENT WARNING: The Phantom of the Opera contains loud sounds, gun shots, flashing lights, haze, fire, pyrotechnics and depictions of violence and death at certain points during the performance. If you would like more detailed information of when these will occur, please click here. Please be aware this page contains spoilers.
The Phantom of the Opera is currently playing at His Majesty’s Theatre Mon – Sat every week. Here you will find information about the show that you may find useful for your visit including dates and direct booking links to the show’s regularly scheduled assisted performances.
Schedule Assisted Performances
There are no currently scheduled assisted performances for The Phantom of the Opera.
Sign up to our Access Newsletter to be the first to hear about future assisted performances across LW Theatres.
Please could you supply sound, light and content warnings?
Phantom of the Opera contains loud sounds, gun shots, flashing lights, haze, fire, pyrotechnics and depictions of violence and death at certain points during the performance. If you would like more detailed information of when these will occur, please click here. Please be aware this page contains spoilers
Concerts & Events: We always endeavour to provide clear and accurate signage when any of our shows or concerts contain any strobe, lighting, sound or haze effects. For show specific information on performances in our Concerts & Events seasons please visit the individual show page.
As an access customer, what do I do when I arrive at the theatre?
Please make yourself known to any member of staff you will be taken to a dedicated Access Host who will be waiting to help.
Are there accessible toilets and what size are they?
There is 1 Accessible Toilet at His Majesty’s Theatre located at the back of the Stalls, which has level access via an entrance on Charles II Street. It has a footprint of 4.137m. The toilet is staffed through the incoming, interval and outgoing by our Welcome Host team. Please find staff at the back of the Stalls to access the toilet.
Does the merchandise stand have step free access?
There is a merchandise kiosk located in the foyer with step free access.
Do the bars have step free access?
The Champagne Bar in the Foyer has Step Free Access. For a full range the Welcome Host will be able to get anything you need from the bar and charge you in your seat with a mobile card or cash device.
If there are any ramps and if so, how steep are they?
There are no ramps.
What sizes of wheelchair do you accommodate?
All sizes, types and weights of wheelchairs may be accommodated.
Where are wheelchair spaces, transferable and non-transferable?
Non-transferable in the Stalls: E6 & 7, J6 & 7, M6 & 7
Transferable seats are also located in the Stalls, typically on the aisles depending on guest needs. These would be on the low number side, due to the step free access on this side of the building.
Members of our Access Scheme will be able to book accessible seating online where seating plans will have these options clearly marked.