Theatre Royal Drury Lane Access Information

Welcome to the Theatre Royal Drury Lane Access information page.

Below you will find information on the Theatre Royal Drury Lane and our facilities along with specific show information such as dedicated Assisted Performances and content warnings.

For details on how to book access tickets or for general LW Theatre Access information please visit our Access page by clicking here.

Theatre Royal Drury Lane and Facilities

We are excited to welcome you to the Theatre Royal Drury Lane. Below you will find information about the venue and our facilities that you may need for your visit.

The Theatre and Facilities information on this page is also downloadable in large print here.

Accessible Toilets

Theatre Royal Drury Lane has accessible toilets available on 3 of the 4 levels.

STALLS – Accessible toilet facilities are available on both sides of the auditorium, leading off from row M.

ROYAL CIRCLE – Accessible toilet facilities are available on both sides of the auditorium, leading off from row L.

GRAND CIRCLE – Accessible toilet facilities are available on the right hand side of the auditorium, leading off from row E (low numbers).

Bars and Kiosks

The Gift Shop and Cecil Beaton Bar are accessible from the step-free Russell Street entrance.

The Grand Saloon Bar and Ivor Novello Terrace are accessible from the Royal Circle level passenger lift.

The Rotunda champagne bar has 2 steps to take you there from the foyer.

Assistance Dogs

Assistance dogs are welcome in the Theatre Royal Drury Lane. Our staff are always happy to look after your assistance dog for you whilst you enjoy your visit.

Medical Requirements

If you need to bring medication, food or drink to manage a medical condition, or medical equipment you are welcome to do so. Please ask to speak to a manager when you arrive before going through our security searches. Please note, with the exception of first aid equipment we are not in possession of any medical equipment.

Evacuation Policy

Our access hosts are trained in how to assist customers with access requirements in case of an emergency. These staff members will be specifically allocated to assist any customers with access requirements in an emergency situation.

Special Effects

Strobe and flashing lights are regularly used during performances at Theatre Royal Drury Lane. For a full list of all content warnings for Frozen the Musical please click here.

For more information, please call our Stage Door on 0203 925 2910 and ask to speak to a manager.

Access to Seating and Viewing Areas

A passenger lift is available to all 4 levels with step-free access and non-transferable wheelchair spaces available on all levels except for the Balcony. Step-free access is available from the Russell St entrance.

In the Stalls step-free access ramps from the foyer lead to the sides of row M providing easy access for wheelchair users. Transferrable Wheelchair users will find any of our inside aisle seats in the Stalls to be suitable.

Royal Circle – There are 39 steps to reach the rear of the level. Step-free access from the passenger lift is available to row L (low numbers side).

Grand Circle – There are 66 steps from ground floor level. Step-free access from the passenger lift is available to row E (low numbers side) or 2/3 steps down/up to rows D/F.

Balcony – There are 112 steps up from ground floor level. The passenger lift will take you to the front of the level where there are then 2 steps up to row B but there is no step-free access on this level.

Our trained access hosts will be available to assist visually impaired customers upon arrival and throughout their visit, if required.

Access to Performance

An Infra-Red audio enhancement system is available for deaf or hearing-impaired patrons. Headsets and hearing aid loops are available and should be requested from a member of Front of House staff upon arrival. Please advise the operator of this requirement when booking your tickets to ensure you are seated in a suitable area of the auditorium.

In conjunction with the Producer of each show, Theatre Royal Drury Lane hosts regularly scheduled assisted performances, including Audio-described, Captioned, BSL Interpreted and Relaxed performances.

Access Hosts

Our Access Hosts are available to assist customers with any specific requirements throughout their visit, so please speak to a member of staff upon arrival if you require assistance. Our staff are also on hand throughout your visit to assist with any purchases you may wish to make. If the bars or kiosks are not accessible to you, we can offer an in-seat service. There is a cloakroom available. Items can be checked in for £3 for clothing items and £5 for bags and suitcases.

Plan Your Visit to Theatre Royal Drury Lane


Why not start planning your day to make sure your time with us at the Theatre Royal Drury Lane is as smooth as possible?

More information for your visit



We’ve partnered with GalaPro – a revolutionary app for accessibility, to enjoy the show with subtitles, audio description and closed captioning.


Frozen the Musical

Set the magic free with Disney’s spectacular FROZEN. The award-winning musical brings to life a world of sumptuous beauty, humour and iconic music in a jaw-dropping production to melt hearts of all ages.

Once you’ve seen it, you’ll never let it go.

CONTENT WARNING: Frozen the Musical contains smoke, haze and strobe lights. There is a flash of light in the final song of Act one and one loud special effect 45 minutes into the performance.

Frozen is currently playing at Theatre Royal Drury Lane Wed – Sun every week. Here you will find information about the show that you may find useful for your visit including dates and direct booking links to the show’s regularly scheduled assisted performances.

View our visual story or sensory synopsis ahead of your visit.




Members of the LW Theatres Access Scheme can book tickets for a companion, and Personal Assistant tickets online. For more information on joining the Access Scheme click here.

For information on other ways to book click here.

Scheduled Assisted Performances

Audio described performance

Frozen |  FRIDAY 19 April 2024 at 7.00pm – Book Now

Captioned performance

There are currently no scheduled captioned performances for Frozen.

BSL Signed performance

Frozen | Sunday 28 APRIL 2024 at 1.00pm – Book Now

Relaxed performances

Frozen | Sunday 28 APRIL 2024 at 1.00pm – Book Now

Sign up to our Access Newsletter to be the first to hear about future assisted performances across LW Theatres.


Please could you supply sound, light and content warnings?

Frozen the Musical contains smoke, haze and strobe lights. You can find more specific content warnings here.

Concerts & Events: We always endeavour to provide clear and accurate signage when any of our shows or concerts contain any strobe, lighting, sound or haze effects. For show specific information on performances in our Concerts & Events seasons please visit the individual show page.

As an access customer, what do I do when I arrive at the theatre?

Make yourself known to the access hosts who will be waiting at the access entrance on Russell Street.

Are there accessible toilets and what size are they?

There are accessible toilets in all levels on both sides of the auditorium except for the Balcony. all the same size and spacious. Toilets are not locked. Access guests sitting in the Balcony will need to speak with a member of staff to escort them to the Grand Circle via the Lift.

Does the merchandise stand have step free access?

Yes, Disney’s Frozen gift shop is step free and accessible from the street via Russell Street.

Do the bars have step free access?

Yes there are and the Welcome Host will be able to get anything you need from the bar and charge you in your seat with a mobile card or cash device.

If there are any ramps and if so, how steep are they?

There are no ramps required as most areas are accessible without.

What sizes of wheelchair do you accommodate?

All sizes, types and weights of wheelchairs may be accomodated.

Where are wheelchair spaces, transferable and non-transferable?

Non Transferable:
Stalls Row M
Royal Circle Row K
Grand Circle Row E

Transferable wheelchair user seats are held in Stalls row C although any seat in the Stalls on an aisle would be suitable.

Members of our Access Scheme will be able to book accessible seating online where seating plans will have these options clearly marked.

LW Theatres Access Scheme

The LW Access Scheme is designed for those who need additional assistance to services within our theatres.

More Information