Access at LW Theatres

Matilda relaxed performance

Welcome to our Access Hub Page

LW Theatres is dedicated to understanding the potential access requirements of all people visiting and working in our venues. Our commitment to improving accessibility is long term and extends across all areas of our business. We recognise our responsibility to identify barriers to accessibility and undertake to remove these wherever possible.

How to Book


By Phone
Please call 020 3925 2998 to be put through to the relevant Box Office. Our phone lines are open from 10am to 5:30pm, Monday to Saturday. Lines can be very busy in the morning, so it’s often easiest to reach us in the afternoon.

In Person
The London Palladium, Adelphi Theatre, Gillian Lynne Theatre, and His Majesty’s Theatre Box Offices are open from midday on show days. Theatre Royal Drury Lane and the Cambridge Theatre Box Offices are open daily from 10am.

By Email
Please email: and a member of the Box Office will get back to you as soon as possible. Please also provide a contact telephone number in your email.

Members of the LW Theatres Access Scheme can book tickets for a companion, and Personal Assistant tickets online for all our Resident Musical productions as well as for all new Gigs and Concerts. For a step by step guide on how to book online please visit our Access Scheme Page. Details about becoming a member of the LW Access scheme can be found here on our LW Access Scheme page.

LW Theatres Access Scheme

The LW Access Scheme is designed for those who need additional assistance to services within our theatres.

More Information

Gala Pro


We’ve partnered with GalaPro – a revolutionary app for accessibility, to enjoy the show with subtitles, audio description and closed captioning.


Assisted Performances

You can see all of our currently scheduled assisted performances below. Click on the performance to be taken directly to the booking page.

2024 & 2025

Our Theatres

Select a theatre below to find out theatre specific information such as how to get to the the theatre, individual building facilities and access to seating.

Adelphi Theatre

Cambridge Theatre

Gillian Lynne Theatre

His Majesty’s Theatre

The London Palladium

Theatre Royal Drury Lane

Our Shows

Select a show for show specific information such as content warnings, visual guides and direct booking links for scheduled assisted performances.

For show specific information on performances in our Concerts & Events seasons please visit the individual show page.

Back to the Future: The Musical

Frozen The Musical

Hello Dolly

Matilda The Musical

Phantom of the Opera

Robin Hood

Standing at the Sky’s Edge

Treat yourself to a Gold Experience – perfect for a special occasion or to simply add even more sparkle and style to your night.  Our renowned Red Coats will host you with exceptional service, ensuring you have a truly unforgettable experience and feel like a star.

If you’re looking to book one of our Gold Experiences please contact our hospitality team and they will be able to ensure your visit is extra special, and catered specifically for you.


LW Theatres Access Policy

Customers with Access requirements will be able to purchase a ticket in the price band of their choice, subject to availability.

One additional companion ticket will be made available at the same price paid by the customer with Access requirements, subject to availability. Any additional tickets required in the suitable area will be chargeable at the standard admission rate.

Exchanges and Refunds

Customers who notify LW Theatres, at least 2 hours in advance of their booked performance, that they are unable to attend due to a reason directly related to their access requirements will be able to either exchange their tickets to another performance or offered a refund.  Refunds will be limited to the face value of the ticket, excluding any booking fees and cannot be issued once the performance has begun.