Access at LW Theatres
Welcome to our Access Hub Page
LW Theatres is dedicated to understanding the potential access requirements of all people visiting and working in our venues. Our commitment to improving accessibility is long term and extends across all areas of our business. We recognise our responsibility to identify barriers to accessibility and undertake to remove these wherever possible.
How to Book
Please call 020 3925 2998 to be put through to the relevant Box Office. Our phone lines are open from 10am to 5:30pm, Monday to Saturday. Lines can be very busy in the morning, so it’s often easiest to reach us in the afternoon.
The London Palladium, Adelphi Theatre, Gillian Lynne Theatre, and His Majesty’s Theatre Box Offices are open from midday on show days. Theatre Royal Drury Lane and the Cambridge Theatre Box Offices are open daily from 10am.
Please email: firstname.lastname@example.org and a member of the Box Office will get back to you as soon as possible. Please also provide a contact telephone number in your email.
Members of the LW Theatres Access Scheme can book tickets for a companion, and Personal Assistant tickets online for all our Resident Musical productions as well as for all new Gigs and Concerts. For a step by step guide on how to book online please visit our Access Scheme Page. Details about becoming a member of the LW Access scheme can be found here on our LW Access Scheme page.
LW Theatres Access Scheme
You can see all of our currently scheduled assisted performances below. Click on the performance to be taken directly to the booking page.
No upcoming performances in 2023.
Select a show for show specific information such as content warnings, visual guides and direct booking links for scheduled assisted performances.
For show specific information on performances in our Concerts & Events seasons please visit the individual show page.
Treat yourself to a Gold Experience – perfect for a special occasion or to simply add even more sparkle and style to your night. Our renowned Red Coats will host you with exceptional service, ensuring you have a truly unforgettable experience and feel like a star.
If you’re looking to book one of our Gold Experiences please contact our hospitality team and they will be able to ensure your visit is extra special, and catered specifically for you.
LW Theatres Access Policy
Customers with Access requirements will be able to purchase a ticket in the price band of their choice, subject to availability.
One additional companion ticket will be made available at the same price paid by the customer with Access requirements, subject to availability. Any additional tickets required in the suitable area will be chargeable at the standard admission rate.
Exchanges and Refunds
Customers who notify LW Theatres, at least 2 hours in advance of their booked performance, that they are unable to attend due to a reason directly related to their access requirements will be able to either exchange their tickets to another performance or offered a refund. Refunds will be limited to the face value of the ticket, excluding any booking fees and cannot be issued once the performance has begun.