Adelphi Theatre Access Information

ADELPHI Theatre access photos

Welcome to the Adelphi Theatre Access information page.

Below you will find information on the Adelphi Theatre and our facilities along with specific show information such as dedicated Assisted Performances and content warnings.

For details on how to book access tickets or for general LW Theatre Access information please visit our Access page by clicking here.

Adelphi Theatre and Facilities

We are excited to welcome you to the Adelphi Theatre. Below you will find information about the venue and our facilities that you may need for your visit.

The Theatre and Facilities information on this page is also downloadable in large print here.

Accessible Toilets

The Adelphi Theatre has one accessible toilet located at ground level off the main foyer and close to the entrance to the Stalls seating.

There are further standard toilets located inside the Stalls auditorium. The Gents has step-free access and the Ladies can be accessed via 2 steps.

Bars and Kiosks

The Foyer Bar, Foyer Kiosk, Merchandise Kiosk (foyer) and Vivian Ellis Bar (Stalls) all have step-free access.

Assistance Dogs

Assistance dogs are welcome in the Adelphi Theatre. Our staff are always happy to look after your assistance dog for you whilst you enjoy your visit.

Medical Requirements

If you need to bring medication, food or drink to manage a medical condition, or medical equipment you are welcome to do so. Please ask to speak to a manager when you arrive before going through our security searches. Please note, with the exception of first aid equipment we are not in possession of any medical equipment.

Evacuation Policy

Our access hosts are trained in how to assist customers with access requirements in case of an emergency. These staff members will be specifically allocated to assist any customers with access requirements in an emergency situation.

Special Effects

Strobe and flashing lights are regularly used during performances at the Adelphi Theatre. For a full list of all content warnings for Back to the Future: The Musical please click here. Please be aware this page contains spoilers.

For more information, please call our Stage Door on 020 7836 1166 and ask to speak to a manager.

Access to Seating and Viewing Areas

The Stalls auditorium has level access and there are two dedicated wheelchair park spaces in Row X. Any aisle seat in the Stalls can be used for customers wishing to transfer from a wheelchair into a theatre seat.

The Dress and Upper Circle levels of the auditorium can only be accessed via routes including stairs:

  • Dress Circle – 41 steps from Ground Floor
  • Upper Circle – 71 steps from Ground Floor

Our trained access hosts will be available to assist visually impaired customers upon arrival and throughout their visit if required.

Access to Performance

An Infra-Red audio enhancement system is available for deaf or hearing-impaired patrons. Headsets and hearing aid loops are available from our Cloakroom located in the main foyer. Please advise the operator of this requirement when booking your tickets to ensure you are seated in a suitable area of the auditorium.

In conjunction with the Producer of each show, the Adelphi Theatre hosts periodic accessible performances, including Audio-described, Captioned, BSL Interpreted and Relaxed performances.

Access Hosts

Our Access Hosts are available to assist customers with any specific requirements throughout their visit, so please speak to a member of staff upon arrival if you require assistance. Our staff are also on hand throughout your visit to assist with any purchases you may wish to make. If the bars or kiosks are not accessible to you, we can offer an in-seat service. There is a cloakroom available. Items can be checked in for the following prices:

  • £ 3 all small items (coats, jackets, bags, etc)
  • £ 5 large suitcases

Plan Your Visit to the Adelphi Theatre

PLAN YOUR VISIT

Why not start planning your day to make sure your time with us at the Adelphi Theatre is as smooth as possible?

More information for your visit

Treat yourself to a Gold Experience – perfect for a special occasion or to simply add even more sparkle and style to your night.  Our renowned Red Coats will host you with exceptional service, ensuring you have a truly unforgettable experience and feel like a star.

If you’re looking to book one of our Gold Experiences please contact our hospitality team and they will be able to ensure your visit is extra special, and catered specifically for you.

EMAIL THE HOSPITALITY TEAM

Back to the Future The Musical

Great Scott! It’s time for “perfect musical escapism” (Metro) with the multi-award winning Back to the Future the Musical. The 1985 blockbuster film and pop culture phenomenon is electrifying audiences and critics alike.

CONTENT WARNING: Back to the Future contains loud sounds, strobe lights, haze, fire and pyrotechnics at certain points during the performance. If you would like more detailed information of when these will occur, please click here. Please be aware this page contains spoilers.

Back to the Future The Musical is currently playing at the Adelphi Theatre Wed – Mon every week. Below you will find information about the show that you may find useful for your visit including dates and direct booking links to the show’s regularly scheduled assisted performances.

For information on other ways to book click here.

Schedule Assisted Performances

Relaxed Performances

Back to the Future | Sunday 10 March 2024 at 3.00pm – book now

There are no currently scheduled captioned, signed or audio described performances for Back to the Future The Musical. GalaPro is available at the Adelphi Theatre for all Back to the Future performances.

DOWNLOAD VISUAL STORY

DOWNLOAD SENSORY SYNOPSIS

Sign up to our Access Newsletter to be the first to hear about future Assisted Performance across LW Theatres.

GalaPro

GalaPro

We’ve partnered with GalaPro – a revolutionary app for accessibility, to enjoy the show with subtitles, audio description and closed captioning.

FIND OUT MORE

FAQs

Please could you supply sound, light and content warnings?

Back to the Future The Musical contains loud sounds, strobe lights, haze, fire and pyrotechnics at certain points during the performance. For a full list of content warnings please click here.

Concerts & Events: We always endeavour to provide clear and accurate signage when any of our shows or concerts contain any strobe, lighting, sound or haze effects. For show specific information on performances in our Concerts & Events seasons please visit the individual show page.

What do I do when I arrive at the theatre if I have access requirements? 

Please make yourself known to any member of staff you will be taken to a dedicated Access Host who will be waiting to help.

Are there accessible toilets and what size are they?

The accessible toilet is located in the Foyer to the left of the entrance to the Stalls. The toilets are not locked and always accessible. If they are locked it means that they are occupied.

Does the merchandise stand have step free access? 

There is a merchandise kiosk located in the foyer with step free access.

Do the bars have step free access?  

There is a bar in the foyer which has step free access and another bar with step free access located to the front left of the Stalls although this is sometimes not available if there is a function.  The Welcome Host will be able to get anything you need from the bar and charge you in your seat with a mobile card or cash device.

If there are any ramps and if so, how steep are they?

There is a ramp at the front doors leading into the Foyer and it is not very steep.

What sizes of wheelchair do you accommodate?

All sizes, types and weights of wheelchairs may be accommodated.

Where are wheelchair spaces, transferable and non-transferable? 

Non-transferable wheelchair spaces are located on row X of the Stalls just in front of the entrance to the auditorium. Transferable wheelchair users are located at either end of row J in the Stalls.

Members of our Access Scheme will be able to book accessible seating online where seating plans  will have these options clearly marked.

LW Theatres Access Scheme

The LW Access Scheme is designed for those who need additional assistance to services within our theatres.

More Information