His Majesty’s Theatre has one accessible toilet located directly inside the level access entrance and close to the Stalls auditorium.

There are further standard toilets located inside the Stalls auditorium. There are two Ladies toilets, one of which has step-free access and the other has 3 steps. The Gents can be accessed via 18 steps.

The Champagne Bar (foyer) and Merchandise Kiosk (foyer) have step-free access. Our staff are on hand throughout your visit to assist with any purchases you may wish to make. If you are unable to access the bars or kiosks then please speak to our access host upon arrival who will be happy to assist you.

Assistance dogs are welcome in His Majesty’s Theatre. Our staff are always happy to look after your assistance dog for you whilst you enjoy your visit.

If you need to bring medication, food or drink to manage a medical condition, or medical equipment you are welcome to do so. Please ask to speak to a manager when you arrive before going through our security searches. Please note, with the exception of first aid equipment we are not in possession of any medical equipment.

Our access hosts are trained in how to assist customers with access requirements in case of an emergency. These staff members will be specifically allocated to assist any customers with access requirements in an emergency situation.

Strobe and flashing lights are regularly used during performances at His Majesty’s Theatre. For a full list of all content warnings for The Phantom of the Opera please click here. Please be aware this page contains spoilers.

For more information, please call our Stage Door on 020 7850 8750 and ask to speak to a manager.

The Stalls auditorium has level access via Charles II Street and there are three dedicated non-transferrable wheelchair positions in rows E, J and M (aisle seats).

Additional seating for accompanying party members is also available. Any aisle seat in the Stalls (low numbers side) can be used for customers wishing to transfer from a wheelchair into a theatre seat.

Royal Circle – 32 steps from Ground Floor
Grand Circle – 63 steps from Ground Floor
Balcony – 90 steps from Ground Floor

Our trained access hosts will be available to assist visually impaired customers upon arrival and throughout their visit, if required.

An Infra-Red audio enhancement system is available for deaf or hearing-impaired patrons. Headsets and hearing aid loops are available and should be requested from a member of Front of House staff upon arrival. Please advise the operator of this requirement when booking your tickets to ensure you are seated in a suitable area of the auditorium.

In conjunction with the Producer of each show, His Majesty’s Theatre hosts periodic accessible performances, including Audio-described, Captioned, BSL Interpreted and Relaxed performances.

Our Access Hosts are available to assist customers with any specific requirements throughout their visit, so please speak to a member of staff upon arrival if you require assistance. Our staff are also on hand throughout your visit to assist with any purchases you may wish to make. If the bars or kiosks are not accessible to you, we can offer an in-seat service. There is a cloakroom available. Items can be checked in for £3 for clothing items and £5 for bags and suitcases.