Accessibility at the Gillian Lynne Theatre
The Gillian Lynne Theatre Access Scheme
Welcome to the Gillian Lynne Theatre Access information page. You can print and download the following information provided by clicking here.
Customers who wish to sign up for the LW Theatres Access Scheme will be asked to provide evidence of their eligibility. Please click here for more information and to complete our Registration Form.
Booking Access and Personal Assistant Tickets
Gillian Lynne Theatre
Drury Lane, London
The Box Office is located in the foyer and has step-free access via the main entrance on Parker Street
Please email firstname.lastname@example.org, with the name of the event you would like to book for and a contact telephone number.
We are receiving a large volume of requests currently but we aim to respond to all queries within 5 working days.
020 3925 2998
Our phone lines are open Monday to Saturday from 10am to 5:30pm.
Alternatively, you can email our Box Office staff at: email@example.com
A member of the team will be in touch as soon as possible to complete your booking over the phone. Please ensure you include a contact telephone number and mention the title of the show in your email.
Getting to the Gillian Lynne Theatre
On arriving at the main entrance of the theatre to see the performance customers with access requirements should make themselves known to a member of staff. Customers will then be greeted by a dedicated access host who will assist with all aspects of the customer’s journey through the theatre. Entry for customers who require level access is via two lifts to the Upper Foyer level, where the theatre bars and kiosks are located and then also to the auditorium seating.
Getting to the Gillian Lynne Theatre
Customers with access requirements can be driven to the front of the theatre on Parker Street where they can access the ground floor foyer, Cloakroom and Box Office, where a low level counter is available for those who require it. Blue Badge holders may park at the top end of Drury Lane outside ‘Wow Retro’ clothing store and on Great Queen Street outside ‘Hercules Pillars’ public house. These spaces are limited in number and are approximately 100-150 metres from the main entrance. The Gillian Lynne Theatre is situated above an NCP car park offering standard parking facilities and is accessed via Parker Mews. For tariffs and charges please visit www.ncp.co.uk
The Gillian Lynne Theatre is located between the TFL Underground stations of Covent Garden and Holborn, these are approximately 480 and 320 metres respectively from our main entrance. Neither of these stations has step-free access. The nearest station with step-free access is Tottenham Court Road which is approximately 800 metres from the Theatre. After leaving the main entrance of Tottenham Court Road Station, customers should proceed via New Oxford Street, turning right onto Drury Lane and then left onto Parker Street.
Please visit https://tfl.gov.uk for further information on public transport in London.
Access to Performance, Seating and Viewing Areas
The Stalls auditorium is accessed via the lifts and the wheelchair platform, with access for two dedicated wheelchair spaces and one companion seat each, is located in Row P. Row S in the Stalls can also be used for customers wishing to transfer from a wheelchair into a theatre seat. Other aisle seats on the right hand side of the stalls and involve access via a limited number of steps. The lift dimensions are 1230mm depth by 730mm width. Please give yourself plenty of time before the show.
The Dress Circle level of the auditorium can only be accessed via routes including stairs:
Dress Circle – 114 steps from ground floor (24 steps using the lifts).
Our trained access hosts will be available to assist visually impaired customers upon arrival and throughout their visit if required.
An Infra-Red audio enhancement system is available for deaf or hearing-impaired patrons. Headsets and hearing aid loops are available and should be requested from a member of Front of House staff upon arrival.
Please advise the operator of this requirement when booking your tickets to ensure you are seated in a suitable area of the auditorium.
In conjunction with the Producer of each show, the Gillian Lynne Theatre hosts periodic accessible performances, including Audio-described, Captioned, BSL Interpreted and Relaxed performances.
Services and Facilities
There is a cloakroom available. Items can be checked in for £1 each.
Our staff are on hand throughout your visit to assist with any purchases you may wish to make. If you are unable to access the bars or kiosks then please speak to our access host upon arrival who will be happy to assist you.
The Gillian Lynne Theatre has two accessible toilets. One is located in the Upper Foyer and the other is just outside the accessible entrance to the auditorium on Level 4. Access is via the lifts.
There are further standard toilets located in the Upper Foyer and on Level 4. Both of these sets of Gents and Ladies toilets have step-free access.
The Wintergarden Bar, Gramercy Bar, Saloon Bar and VIP area all have step-free access via the lifts.
Assistance dogs are welcome in the Gillian Lynne Theatre. Our staff are always happy to look after your access dog for you whilst you enjoy your visit.
If you need to bring medication, food or drink to manage a medical condition, or medical equipment you are welcome to do so. Please ask to speak to a manager when you arrive before going through our security searches. Please note, we are not in possession of any medical equipment.
Our access hosts are trained in how to assist customers with access requirements in case of an emergency. These staff members will be specifically allocated to assist any customers with access requirements in an emergency situation.
Strobe and Lighting Effects
Strobe and flashing lights are regularly used during performances at the Gillian Lynne Theatre.
The Gillian Lynne Theatre utilises a system called WaveCAST for any guests that may require audio assistance during the performance. The system is accessible over a secure WIFI network and can be used via an app on audience members personal mobile devices.
You can download the WaveCAST_Receiver app to your smartphone in preparation for your visit. Please speak with a member of the team on the day who will be able to assist you with accessing this system.