The Gillian Lynne Theatre has two accessible toilets. One is located in the Upper Foyer and the other is just outside the accessible entrance to the auditorium on Level 4. Access is via the lifts.

There are further standard toilets located in the Upper Foyer and on Level 4. Both of these sets of Gents and Ladies toilets have step-free access.

The Wintergarden Bar, Saloon Bar and VIP area all have step-free access via the lifts.

Assistance dogs are welcome in the Gillian Lynne Theatre. Our staff are always happy to look after your assistance dog for you whilst you enjoy your visit.

If you need to bring medication, food or drink to manage a medical condition, or medical equipment you are welcome to do so. Please ask to speak to a manager when you arrive before going through our security searches. Please note, with the exception of first aid equipment we are not in possession of any medical equipment.

Our access hosts are trained in how to assist customers with access requirements in case of an emergency. These staff members will be specifically allocated to assist any customers with access requirements in an emergency situation.

Strobe and flashing lights are regularly used during performances at the Gillian Lynne Theatre. For content warnings for shows at the theatre please click here.

For more information, please call our Stage Door on 020 7242 9802 and ask to speak to a manager.

The Stalls auditorium is accessed via the lifts and the wheelchair platform, with access for two dedicated wheelchair spaces and one companion seat each, is located in Row P. Row S in the Stalls can also be used for customers wishing to transfer from a wheelchair into a theatre seat. Other aisle seats on the right hand side of the stalls and involve access via a limited number of steps.

Wheelchairs can be no wider than 73cms (28 Inches) and no longer than 123cm (48 inches) Larger heavy electric wheelchairs unfortunately will not be able to enter the venue as the auditorium is 3 stories up and requires use of the lift.

The maximum lift capacity is 630g (equivalent of 8 persons)

The Dress Circle level of the auditorium can only be accessed via routes including stairs:
Dress Circle – 114 steps from ground floor (24 steps using the lifts).

Our trained access hosts will be available to assist visually impaired customers upon arrival and throughout their visit if required.

Members of our Access Scheme will be able to book accessible seating online where seating plans will have these options clearly marked. For more information on our Access Scheme click here.

An Infra-Red audio enhancement system is available for deaf or hearing-impaired patrons. Headsets and hearing aid loops are available and should be requested from a member of Front of House staff upon arrival.

Please advise the operator of this requirement when booking your tickets to ensure you are seated in a suitable area of the auditorium.

In conjunction with the Producer of each show, the Gillian Lynne Theatre hosts periodic scheduled assisted performances, including Audio-described, Captioned, BSL Interpreted and Relaxed performances.

Our Access Hosts are available to assist customers with any specific requirements throughout their visit, so please speak to a member of staff upon arrival if you require assistance. Our staff are also on hand throughout your visit to assist with any purchases you may wish to make. If the bars or kiosks are not accessible to you, we can offer an in-seat service. There is a cloakroom available. Items can be checked in for £3 for clothing items and £5 for bags and suitcases.