Accessibility at the Cambridge Theatre
Latest Information – 20/03/20
We’re afraid that our telephone booking lines are temporarily closed.
You can still make a booking online, where you will also find the most up to date information surrounding your visit.
If you need any help, please contact email@example.com.
Cambridge Theatre Access Scheme
Customers who wish to sign up for the LW Theatres Access Scheme will be asked to provide evidence of their eligibility. Please click here for more information and to complete our Registration Form.
Check the schedule of accessible performances for Matilda The Musical here.
Booking Access and Personal Assistant Tickets
Earlham Street, London
The Box Office is located in the foyer and has step-free access via the main entrance on Seven Dials
020 7087 7966
(24 hour telephone line, operated by SEE Tickets)
Getting to the Cambridge Theatre
There is level access to the main foyer via the first two rotunda entrances to the left side (due to a sloping pavement the third entrance on the Mercer Street side is stepped). There are then three steps down into the Stalls, and then no further steps once inside the Stalls level of the auditorium. If level access to the Stalls is required, then customers should present in the foyer where our access host will escort them to the access entrance which is located in Earlham Street. As well as assisting with finding their way to seating and toilet facilities, our access host is available to assist in a variety of other ways including the purchasing/collecting of tickets, purchasing of merchandise and drinks/refreshments.
Access to Seating and Viewing Areas
The Stalls auditorium has level access and there are two dedicated wheelchair park spaces at either side of Row N. Any aisle seat between Rows L and S in the Stalls can be used for customers wishing to transfer from a wheelchair into a theatre seat.
The Dress and Upper Circle levels of the auditorium can only be accessed via routes including stairs:
Dress Circle – 31 steps from Ground Floor
Upper Circle – 67 steps from Ground Floor
Access to Performance
Our trained access hosts will be available to assist visually impaired customers upon arrival and throughout their visit if required.
An Infra-Red audio enhancement system is available for deaf or hearing-impaired patrons. Headsets and hearing aid loops are available from the Stalls Kiosk located in the Stalls Corridor.
Please advise the operator of this requirement when booking your tickets to ensure you are seated in a suitable area of the auditorium.
In conjunction with the Producer of each show, the Cambridge Theatre hosts periodic accessible performances, including Audio-described, Captioned, BSL Interpreted and Relaxed performances.
For more information on upcoming accessible performances please click here.
Services & Facilities
The Cambridge Theatre has one accessible toilet located off the Stalls corridor close to the entrance to the Stalls seating. Level access to this facility is via the access entrance on Earlham Street.
There are further standard toilets located in the Stalls corridor. Both these Gents and Ladies toilets have step-free access.
If you need to bring medication, food or drink to manage a medical condition, or medical equipment you are welcome to do so. Please ask to speak to a manager when you arrive before going through our security searches.
Please note, we are not in possession of any medical equipment.
Assistance dogs are welcome in the Cambridge Theatre. Our staff are always happy to look after your access dog for you whilst you enjoy your visit.
Strobe and Lighting Effects
Strobe and flashing lights are regularly used during performances at the Cambridge Theatre. For more information, please call our Stage Door on 020 7850 8710 and ask to speak to a manager.
Our access hosts are trained in how to assist customers with access requirements in case of an emergency. These staff members will be specifically allocated to assist any customers with access requirements in an emergency situation.
Services and Facilities
There is a cloakroom available. Items can be checked in for £1.00 each.
The Foyer Kiosk. Mini Bar, Stalls Kiosk and the Marshfield Farm Ice Cream Parlour all have step-free access.
Our staff are on hand throughout your visit to assist with any purchases you may wish to make. If you are unable to access the bars or kiosks then please speak to our access host upon arrival who will be happy to assist you.