Accessibility at the Cambridge Theatre

Cambridge Theatre Access Scheme

Welcome to the Cambridge Theatre Access information page. You can print and download the following information provided by clicking here. For a larger print version, click here.

Customers who wish to sign up for the LW Theatres Access Scheme will be asked to provide evidence of their eligibility. Please click here for more information and to complete our Registration Form.

Upcoming Accessible Performances at the Cambridge Theatre

In conjunction with the Producer of each show, the Cambridge Theatre hosts periodic accessible performances, including Audio-described, Captioned, BSL Interpreted and Relaxed performances.

RELAXED PERFORMANCE
Sunday 19 June 2022, 3pm (Touch Tour 12.45-1.10pm)
Tickets are priced at the reduced rate of £15 – £45 and can be booked online here, and via telephone with LW Theatres on 020 3925 2998.
The relaxed performance will also be captioned and audio described. We are offering a pre-show touch tour from 12.45-1.10pm on 19 June, bookable via our box office team by contacting access@lwtheatres.co.uk or call on 020 3925 2998.
If you would like to ask any questions ahead of the performance, please email access@lwtheatres.co.uk

VISUAL GUIDES
Please feel free to print this and bring it with you on your visit or view it on an iPad/tablet.
Download the Matilda Visual Story 2022.
Download the Easy Read Matilda Visual Story 2022. This provides shorter and more simplified information.

AUDIO-DESCRIBED PERFORMANCES
Sunday 20 November 2022, 3.00pm (Touch Tour 1.00-1.25pm)

CAPTIONED PERFORMANCES
Saturday 26 November 2022, 2.30pm

SIGNED PERFORMANCES
Saturday 19 November 2022, 2.30pm

Booking Access and Personal Assistant Tickets

In Person

Cambridge Theatre
Earlham Street, London
WC2H 9HU

The Box Office is located in the foyer and has step-free access via the main entrance on Seven Dials

By Email

Please email access@lwtheatres.co.uk, with the name of the event you would like to book for and a contact telephone number.

We are receiving a large volume of requests currently but we aim to respond to all queries within 5 working days.

By Phone

020 3925 2998

Our phone lines are open Monday to Saturday from 10am to 5:30pm.

Alternatively, you can email our Box Office staff at: access@lwtheatres.co.uk

A member of the team will be in touch as soon as possible to complete your booking over the phone. Please ensure you include a contact telephone number and mention the title of the show in your email.

Getting to the Cambridge Theatre

Arrival

There is step-free access to the main foyer via the first two rotunda entrances to the left side (due to a sloping pavement the third entrance on the Mercer Street side is stepped).  There are then three steps down into the Stalls, and then no further steps once inside the Stalls level of the auditorium. If step-free access to the Stalls is required, then customers should present in the foyer where our access host will escort them to the access entrance which is located in Earlham Street.  As well as assisting with finding their way to seating and toilet facilities, our access host is available to assist in a variety of other ways including the purchasing/collecting of tickets, purchasing of merchandise and drinks/refreshments.

Access to Seating and Viewing Areas

The Stalls auditorium has level access and there are two dedicated wheelchair park spaces at either side of Row N. Any aisle seat between Rows L and S in the Stalls can be used for customers wishing to transfer from a wheelchair into a theatre seat.

The Dress and Upper Circle levels of the auditorium can only be accessed via routes including stairs:

  • Dress Circle – 31 steps from Ground Floor
  • Upper Circle – 67 steps from Ground Floor

Access to Performance

Our trained access hosts will be available to assist visually impaired customers upon arrival and throughout their visit if required.

An Infra-Red audio enhancement system is available for deaf or hearing-impaired patrons. Headsets and hearing aid loops are available from the Stalls Kiosk located in the Stalls Corridor.

Please advise the operator of this requirement when booking your tickets to ensure you are seated in a suitable area of the auditorium.

In conjunction with the Producer of each show, the Cambridge Theatre hosts periodic accessible performances, including Audio-described, Captioned, BSL Interpreted and Relaxed performances.

For more information on upcoming accessible performances please click here.

Services & Facilities

Accessible Toilets

The Cambridge Theatre has one accessible toilet located off the Stalls corridor close to the entrance to the Stalls seating. Level access to this facility is via the access entrance on Earlham Street.

There are further standard toilets located in the Stalls corridor. Both these Gents and Ladies toilets have step-free access.

Medical Requirements

If you need to bring medication, food or drink to manage a medical condition, or medical equipment you are welcome to do so. Please ask to speak to a manager when you arrive before going through our security searches.

Please note, we are not in possession of any medical equipment.

Assistance Dogs

Assistance dogs are welcome in the Cambridge Theatre. Our staff are always happy to look after your access dog for you whilst you enjoy your visit.

Strobe and Lighting Effects

Strobe and flashing lights are regularly used during performances at the Cambridge Theatre.

Evacuation Policy

Our access hosts are trained in how to assist customers with access requirements in case of an emergency. These staff members will be specifically allocated to assist any customers with access requirements in an emergency situation.

Services and Facilities

There is a cloakroom available. Items can be checked in for £1.00 each.

The Foyer Kiosk. Mini Bar, Stalls Kiosk and the Marshfield Farm Ice Cream Parlour all have step-free access.

Our staff are on hand throughout your visit to assist with any purchases you may wish to make. If you are unable to access the bars or kiosks then please speak to our access host upon arrival who will be happy to assist you.