The Cambridge Theatre has one accessible toilet located off the Stalls corridor close to the entrance to the Stalls seating. Level access to this facility is via the access entrance on Earlham Street.

There are further standard toilets located in the Stalls corridor. Both these Gents and Ladies toilets have step-free access.

The Foyer Kiosk. Mini Bar, Stalls Kiosk and the Marshfield Farm Ice Cream Parlour all have step-free access.

Our staff are on hand throughout your visit to assist with any purchases you may wish to make. If you are unable to access the bars or kiosks then please speak to our access host upon arrival who will be happy to assist you.

Assistance dogs are welcome in the Cambridge Theatre. Our staff are always happy to look after your assistance dog for you whilst you enjoy your visit.

If you need to bring medication, food or drink to manage a medical condition, or medical equipment you are welcome to do so. Please ask to speak to a manager when you arrive before going through our security searches. Please note, with the exception of first aid equipment we are not in possession of any medical equipment.

Our access hosts are trained in how to assist customers with access requirements in case of an emergency. These staff members will be specifically allocated to assist any customers with access requirements in an emergency situation.

Strobe and flashing lights are regularly used during performances at the Cambridge Theatre. For a full list of all content warnings for Matilda the Musical please click here.

For more information, please call our Stage Door on 020 7850 8710 and ask to speak to a manager.

There is step-free access to the main foyer via the first two rotunda entrances to the left side (due to a sloping pavement the third entrance on the Mercer Street side is stepped).  There are then three steps down into the Stalls, and then no further steps once inside the Stalls level of the auditorium.  If step-free access to the Stalls is required, then customers should present in the foyer where our access host will escort them to the access entrance which is located in Earlham Street.

The Stalls auditorium has level access and there are two dedicated wheelchair park spaces at either side of Row N. Any aisle seat between Rows L and S in the Stalls can be used for customers wishing to transfer from a wheelchair into a theatre seat. There is no lift. Our wheelchair spaces are 80cm x 80cm and are suitable for most standard manual and powered wheelchairs. Please contact our Box Office directly if you have any concerns.

The Dress and Upper Circle levels of the auditorium can only be accessed via routes including stairs:

• Dress Circle – 31 steps from Ground Floor
• Upper Circle – 67 steps from Ground Floor

Our trained access hosts will be available to assist visually impaired customers upon arrival and throughout their visit, if required.

An Infra-Red audio enhancement system is available for deaf or hearing-impaired customers. Headsets and hearing aid loops are available from the Stalls Kiosk located in the Stalls Corridor.

Please advise the operator of this requirement when booking your tickets to ensure you are seated in a suitable area of the auditorium.

In conjunction with the Producer of each show, the Cambridge Theatre hosts periodic accessible performances, including Audio-described, Captioned, BSL Interpreted and Relaxed performances.

Our Access Hosts are available to assist customers with any specific requirements throughout their visit, so please speak to a member of staff upon arrival if you require assistance. Our staff are also on hand throughout your visit to assist with any purchases you may wish to make. If the bars or kiosks are not accessible to you, we can offer an in-seat service. There is a cloakroom available. Items can be checked in for £3 for clothing items and £5 for bags and suitcases.