Frozen Guide to Booking Access Tickets

Are you an access customer? Find out how to book your access seats for Frozen



If you would like to enquire about making an Access booking for Frozen the Musical at Theatre Royal Drury Lane but you are not currently registered with the LW Theatres Access Scheme you can email our Box Office staff at: A member of the team will be in touch as soon as possible with further information about how you can make a booking. We aim to respond to all access booking queries within 48 hours wherever possible. Click here to find out more information about becoming a member of the LW Theatres Access Scheme.

If you are already a member of the LW Theatres Access Scheme and have received your confirmation email confirming your unique customer ID number, you will be able to make a booking online for Frozen the Musical at Theatre Royal Drury Lane. Please follow the instructions below to make your booking.

Selecting your seats

  1. Click Book Tickets.
  2. Select your preferred performance date and click through to the seating plan.
  3. Click the login button on the top right hand side of the screen, using your registered email address.
  4. Click Forgotten Password if you need to reset your password.
  5. Please click here to view or download our full guide to accessible seating at Theatre Royal Drury Lane.

Access pricing

  1. Select your preferred seats on the seating plan by clicking on an available seat. Seats in grey are unavailable.
  2. A pop-up box will appear with a list of available seat price options. This will include a Full Price option as well as any available accessible pricing options. Please remember that all levels of Theatre Royal Drury Lane are accessible via a passenger lift. You will find a range of accessible ticket price options in the various parts of the auditorium. If you are unable to find seats suited to your specific access requirements online then please contact the Box Office.
  3. You can select up to a maximum two tickets at an access price. If you accidentally add too many tickets at an access price, you will receive an error message.

If registered to attend the performance with a Personal Assistant, you can select a Personal Assistant ticket at no additional charge, plus one ticket at Full Price or one at an available accessible ticket price. The £1.70 fee displayed for Personal Assistant tickets will be subtracted when you are ready to pay.

Any additional tickets can be purchased at full price.

A number of accessible seats have been held back that are unavailable to those not registered with our Access Scheme, including both transferrable and non-transferrable wheelchair positions. If you have registered as a Wheelchair user, you will see a wheelchair symbol on all of our designated non-transferable seats as well as a selection of our best transferrable seats in the front Stalls. All of our inside aisle seats in the Stalls are suitable for transferring from a wheelchair.


For additional assistance with your booking, please email A member of our team will get back to you as soon as possible.