LW Theatres Access Scheme

The LW Access Scheme is designed for those who need additional assistance to services within our theatres.

The Scheme will make it easier for our customers to book accessible seats and facilities. It will also ensure our customer-facing staff teams have the information they need in order to deliver the best possible service.

You do not have to be a member of the scheme in order to book access tickets by phone; however, joining the Scheme will allow you to:

  • Receive information on any upcoming Assisted Performances.
  • Receive pre-visit emails with helpful information that will ensure a smoother theatre experience.
  • Have access to our online access booking system. This will enable you to book suitable tickets online, including wheelchair positions and the best-accessible seats to all our long-running resident productions and most gigs and concerts.

To become a member of the LW Theatres Access Scheme, please complete the Access Scheme Registration Form and see below for more information on eligibility.

Supporting Material

To join the Access Scheme, we request that you send a copy of one of the following documents as proof of eligibility, please indicate what you intend to provide:

  • Front page of DLA / PIP (no specific rate)
  • Certificate of Visual Impairment
  • War Disablement Pension
  • AFIP (Armed Forces Independence Payment)
  • Continuing Healthcare Package
  • Dual Sensory Impairment
  • Blue Badge
  • Disabled Railcard
  • CEA Card
  • Nimbus CredAbility/ Access Card
  • Recognised Assistance Dog ID Card
  • Document with a ‘+1’ symbol
  • Any other International Disability Document

Please send all supporting documentation to:

By Email: access@lwtheatres.co.uk

By Post: The Access Scheme, LW Theatres, 65 Drury Lane, London, WC2B 5SP

For those customers who are booking for shows within 2 weeks; or cannot post or email their documents, they will need to bring the proof along with them, on their first visit to the Box Office.

How To Book

Online: You will need to be registered with the LW Access Scheme in order to book online. Before making a booking online, please ensure you have checked the  venue’s accessible seating information.

  1. Click Book Tickets in the Event Page for your chosen show.
  2. When the initial calendar page appears, click the login button on the top right-hand side of the screen, using your registered email address.
  3. Click forgot your password if you need to reset your password and follow the instructions.
  4. Once logged in, select your preferred performance date and click through to the seating plan. Full availability and Accessible Seating symbols will appear.
  5. Select your preferred seats on the seating plan by clicking on an available seat. Seats in grey are unavailable.
  6. A price variant dropdown box will display beneath the seat number selected with a list of available seat price options. Please select an available price point that suits your intended budget. This will include a Full Price option as well as any available accessible pricing options. Access prices and Personal Assistant tickets are subject to availability and are not available on all price points or seats. If you are unable to find seats suited to your specific access requirements online then please contact the Box Office.
  7. You can select up to a maximum two tickets at an access price. If you accidentally add too many tickets at an access price, you will receive an error message.

If registered to attend the event with a Personal Assistant, you can select a Personal Assistant ticket at no additional charge if required.

Any additional tickets can be purchased at full price.

If you have registered as a Wheelchair user, you will see a wheelchair symbol on all designated non-transferable seats as well as a selection of our best transferrable options.

If you have registered with Hearing or Visual Requirements, we aim to provide a limited number of seats indicated with a head and shoulders symbol in the front Stalls. All accessible seating options are subject to availability and may not be available for your chosen performance if already sold. If your event has more than one performance, please select an alternative date or performance time to check availability.

For information on other ways to book please click here.

Personal Assistants

Customers with access requirements who require continuous support throughout their visit in order to be able to attend may obtain a Personal Assistant ticket at no additional cost.

Personal Assistant Tickets should be booked in seats adjacent to the person who has access requirements and requires 1:1 continuous support. Where this is not possible, please contact our Customer Relations Team on 020 3925 2998 to discuss your options.

Customers who wish to sign up for the LW Theatres Access Scheme and acquire a Personal Assistant ticket will be asked to provide evidence of their eligibility for this arrangement. 

We do ask for proof of eligibility to specifically support this and will accept the following documentation.

  • Front page of PIP Daily Living Component
  • Front page of DLA High or Middle Rate Care Component
  • Front page of Attendance Allowance letter (no specific rate)
  • Evidence that registered severely sight impaired (blind)
  • Recognised Assistance Dog ID card
  • CredAbility’s Access Card

If you do not have any of the above documents then we will require further information about why you would like to apply for Personal Assistant ticket and applications will then be reviewed on a case by case basis.

Please send all supporting documentation to:

By Email: access@lwtheatres.co.uk

By Post: The Access Scheme, LW Theatres, 65 Drury Lane, London, WC2B 5SP

For those customers who are booking for shows within 2 weeks; or cannot post or email their documents, they will need to bring the proof along with them, on their first visit to the Box Office.