Accessibility at The Other Palace

We’re afraid that our telephone booking lines are temporarily closed.

You can still make a booking online, where you will also find the most up to date information surrounding your visit.

If you need any help,  please contact

The Other Palace Access Scheme

Welcome to the Access information page for The Other Palace. You can print and download the following information provided by clicking here. For a larger print version, click here.

Customers who wish to sign up for the LW Theatres Access Scheme will be asked to provide evidence of their eligibility. Please click here for more information and to complete our Registration Form.

The Other Palace is proud to have been voted Most Accessible Theatre in the 2019 BroadwayWorld UK Awards.

Booking Access and Personal Assistant Tickets

In Person

The Other Palace
12 Palace Street, London

The Box Office desk is located in the foyer on the left side and has step-free access via the main entrance on Palace Street

By Phone

We’re afraid that our telephone booking lines are temporarily closed. If you need any help,  please contact

Getting to The Other Palace


The main entrance to the theatre provides level access from the street and this entrance opens into a fully accessible foyer and bar. Upon arrival, customers with access requirements will be greeted by a staff member who can assist with all facilities in the foyer as well as the customer’s further journey through the theatre. This includes assistance with purchasing tickets on site and assistance in finding their way to The Other Naughty Piglet restaurant, or to seats in the Theatre or Studio.

Getting to The Other Palace

Customers with access requirements can be driven to the front of the theatre on Palace Street where they can access the foyer through the automatic main entrance doors. Blue Badge holders may park right by the theatre on Palace Street (just after the turning for Catherine Place).

The Cardinal Place exit of Victoria is the closest TFL Underground Station and is located approximately 350 metres from the main entrance. This station has step-free access.

Please visit for further information on public transport in London.

Access to Seating and Viewing Areas

The Theatre auditorium has level access and there are two dedicated wheelchair spaces in Row N. Access to aisle seats in the Theatre auditorium involves a minimum of one step.

The Studio has step-free access via a lift from the main foyer and there is space for two wheelchairs on the Studio Floor Level. The Studio has flexible seating and customers wishing to transfer into venue seats can do so on the Floor Level.

Our trained staff members will be available to assist visually impaired customers upon arrival and throughout their visit if required.

An Infra-Red audio enhancement system is available for deaf or hearing-impaired patrons in the Theatre. Headsets and hearing aid loops are available and should be requested from a member of Front of House staff upon arrival.

Please note we do not have an audio enhancement system available in the Studio.

Services and Facilities

Accessible Toilets

The Other Palace has two accessible toilets. One is located in the foyer area on the Ground Floor. The other is outside the entrance to the Studio and can be accessed step-free via the lift.

There are further standard toilets located in the foyer area on the Ground Floor. Both these Gents and Ladies toilets have step-free access.

Access to Bar & Restaurant

Our staff are on hand throughout your visit to assist with any purchases you may wish to make.

The Other Gin Palace is a fully accessible bar with a lowered counter and table service is also available. Please speak to our bar staff who will be happy to assist you.

The Studio Bar and The Other Naughty Piglet restaurant both have step-free access via the lift,

If you are unable to access the bars or kiosks then please speak to a staff member upon arrival who will be happy to assist you.

Medical Requirements

If you need to bring medication, food or drink to manage a medical condition, or medical equipment you are welcome to do so. Please ask to speak to a manager when you arrive before going through our security searches.

Please note, we are not in possession of any medical equipment.

Assistance Dogs

Assistance dogs are welcome in The Other Palace. Our staff are always happy to look after your access dog for you whilst you enjoy your visit.

Strobe and Lighting Effects

Strobe and flashing lights are regularly used during performances at The Other Palace.

Evacuation Policy

Our front of house staff members are trained in how to assist customers with access requirements in case of an emergency. These staff members will be specifically allocated to assist any customers with access requirements in an emergency situation.