Access Scheme Sign Up

If you would like to enquire about making an Access booking for any of our concerts and events at The London Palladium but you are not currently registered with the LW Theatres Access Scheme, you can still make a booking with us by calling us on 020 3925 2998 or emailing access@lwtheatres.co.uk with your enquiry. Our phone lines are open from 10am to 5:30pm Monday to Saturday.

A member of the team will be in touch as soon as possible, please ensure you mention the title of the show in your email. Alternatively, you can find information about how to make a booking online by becoming a member of the LW Theatres Access Scheme here: https://lwtheatres.co.uk/accessibility/.

If you are already a member of the LW Theatres Access Scheme and have received your confirmation email confirming your unique customer ID number, you will be able to make a booking online for all events at The London Palladium that went on sale on or after the 24^th February 2022. Please follow the instructions below to make your booking.

Selecting your seats

1. Click Book Tickets
2. Select your preferred performance date and click through to the seating plan.
3. Click to login on the top right-hand side of the screen, using your registered email address.
4. Click Forgotten Password if you need to reset your password.
5. Please click here to view or download our full  guide to accessible seating at The London Palladium.

Access pricing

1. Select your preferred seats on the seating plan by clicking on an available seat. Seats in grey are unavailable. Please be aware that step free access is only available in the Stalls level.
2. A pop-up box will appear with a list of available seat price options. This will include a full price option as well as any available access price options for that seat. Please select an available price point that suits your intended budget. Access prices are subject to availability and are not available on all price points. We aim to offer all price points found throughout the auditorium in the Stalls level subject to availability. If you are unable to find seats suited to your specific access requirements online, then please contact the Box Office and they will do their upmost to accommodate you.
3. You can select up to a maximum of two tickets at an access price. If you accidentally add too many tickets at an access price, you will receive an error message when trying to proceed to the next page. Please remove any additional access price tickets and re-add selecting the Full Price option.

If registered to attend the event with a Personal Assistant, you can select a Personal Assistant ticket at no additional charge if required.

We aim to provide additional accessible seats for both online and Box Office sales at the point of on sale. These include non-transferrable wheelchair positions, seats close to the stage, aisle seats and Grand Circle pricing for step free access to the rear of the Stalls. If you have registered as a wheelchair user, you will see a wheelchair symbol on all designated non-transferable spaces. All aisle seats in the Stalls are suitable for transferring from a wheelchair, however for gigs and concerts where it is anticipated audience members may want to stand at certain points, we advise transferrable wheelchair users to select seats designated for non-transferrable wheelchair users.

Contact

For additional assistance with your booking, you can either call us on 020 3925 2998 or please email access@lwtheatres.co.uk. A member of our team will get back to you as soon as possible.