Socially Distanced Shows - Terms & Conditions

Additional Terms & Conditions

These additional terms and conditions relate to access to The London Palladium (the Theatre) in respect of any performance which has been on sale following the introduction of rules and guidance from the UK government regarding coronavirus (Covid-19). The Theatre is owned by LW Theatres Group Limited (the Company).

These additional terms and conditions should be read in conjunction with the terms and conditions which relate to the sale of tickets for shows held at theatres owned in full or in part by the Company (https://lwtheatres.co.uk/terms-conditions).

Furthermore, anybody booking tickets to a performance at the Theatre should ensure they are familiar with the latest rules and guidance issued by the UK government regarding Covid-19 (https://www.gov.uk/coronavirus) and should not act contrary to such rules and guidance. Particular attention should be given to the rules and guidance around party size and household mixing, with reference to the relevant local Covid-19 alert levels.

Given the current circumstances surrounding the Covid-19 outbreak, the Company will refuse access to the Theatre if any individual has, or if the Company has reasonable cause to believe that they have:

  • in the last 10 days, developed a new, continuous cough, lost their sense of smell or taste, or had a high temperature;
  • had a test for Covid-19 for which they have not yet had the results;
  • in the last 10 days, tested positive for Covid-19;
  • lived in the same household as someone who has tested positive for Covid-19 in the last 14 day; and/or
  • been contacted by the NHS Test and Trace system and told to self-isolate and has not yet self-isolated for the period recommended by the NHS Test and Trace system.

By booking tickets to any performance at the Theatre the lead booker (i.e. the individual booking tickets through the Company’s website) confirms at the point of booking (by checking the box that they agree to the Company’s terms and conditions and these additional terms and conditions) that they (i) have read and will abide by the Company’s terms and conditions and these additional terms and conditions, (ii) are familiar with the latest rules and guidance issued by the UK government regarding Covid-19 and will not act contrary to such rules and guidance (paying particular attention to the rules and guidance around party size and household mixing, with reference to the relevant local Covid-19 alert levels), and (iii) do not believe that they, or anybody in their party that they are booking tickets for, could be refused access to the Theatre on the basis of the above.

It is the responsibility of the lead booker to check the above with their party at the time of booking and act responsibly. The Company asks that the lead booker reconfirm these points with each member of their party before travelling to the Theatre on the day of the relevant performance, checks the latest rules and guidance issued by the UK government regarding Covid-19 and contacts the Company at customer.relations@lwtheatres.co.uk if there are any problems or if there is any reason any member of the party should be refused access for the reasons outlined above.

If any member of the party is feeling unwell, displaying any symptoms of Covid-19 or believe they could be refused entry on the basis of the above we would ask them to please stay at home and not travel to the Theatre on the day of the relevant performance.

Anybody who considers themselves to be clinically extremely vulnerable, or who is in a support bubble with or in the same household as anybody who considers themselves to be clinically extremely vulnerable, should pay specific attention to the guidance given by the government to support the clinically extremely vulnerable which is available here: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19.

At the Theatre each ticket holder will be reminded of the circumstances in which the Company will refuse access to the Theatre and asked not to proceed if any of the circumstances are relevant to them.

The Theatre will operate certain measures for the safety and well-being of ticket holders at performances. One such measure will be the operation of thermal imaging equipment. Undergoing a temperature check via the Company’s thermal imaging equipment will be a condition of entry to the Theatre and all ticket holders will be asked to comply with the process. If the Company’s staff assess that a ticket holder’s temperature is elevated beyond a safe level (determined in the Company’s sole discretion) then that ticket holder may be refused entry to the Theatre.

While at the Theatre all ticket holders will be asked to observe further measures as directed by members of the Company’s staff and/or the Company’s signage, which may include social distancing, hand sanitising and face covering. All ticket holders have to avoid mingling with individuals from other parties, joining any other group or acting in a way which would contravene any applicable government regulations whilst on the premises and should cooperate with any staff directions in this regard. It is a condition of entry that all ticket holders comply with such directions and a failure to do so will result in the ticket holder being asked to leave the Theatre.

For the avoidance of doubt, whilst the Company will be implementing a range of safety measures it cannot eliminate all risk and by attending the Theatre each ticket holder is assuming the risks associated with Covid-19.

If the lead booker believes that they, or anybody in their party has specific fair access requirements (related to Covid-19 or otherwise) then they should contact the Company prior to booking tickets to any performance at customer.relations@lwtheatres.co.uk to discuss their circumstances.

Please note that the Company intends to co-operate fully with the NHS Test and Trace service and will ask each lead booker to provide certain information when booking tickets to any performance at the Theatre. Such information will only be used where necessary to help stop the spread of Covid-19. The Company will also display venue specific QR codes which may be scanned by any visitor to the Theatre with a copy of the NHS Covid-19 contract tracing app on their mobile device (more information about the app can be found here: https://www.nhs.uk/apps-library/nhs-covid-19).

Finally, please be aware that the Company has updated its Privacy Policy to reflect the above matters, in particular with reference to the provision of data to the Company for the NHS Test and Trace service and the operation of the Company’s thermal imaging equipment: https://lwtheatres.co.uk/privacy-policy.