Pilot Performance Terms & Conditions

Pilot Peformance Terms & Conditions

These terms and conditions relate to access to The London Palladium (the Theatre) for a pilot performance which has been arranged with a view to assessing what measures are required to enable theatres to open fully in the future. The Theatre is owned by LW Theatres Group Limited (the Company).

These terms and conditions should be read in conjunction with the terms and conditions which relate to the sale of tickets for shows held at theatres owned in full or in part by the Company (https://lwtheatres.co.uk/terms-conditions).

Given the current circumstances surrounding the coronavirus (Covid-19) outbreak, the Company will refuse access to the Theatre if an individual has:

  • in the last 7 days, developed a new, continuous cough, lost their sense of smell or taste, or had a high temperature;
  • in the last 21 days, tested positive for Covid-19;
  • in the last 21 days, been in contact with anyone who has tested positive for Covid-19; and/or
  • in the last 21 days, been contacted by the NHS Test and Trace system and told to self isolate.

By booking tickets to this pilot performance the lead booker (i.e. the individual booking tickets through the Company’s website) confirms at the point of booking (by checking the box that they agree to the Company’s terms and conditions and these pilot performance specific terms and conditions) that they do not believe that they, or anybody in their party that they are booking tickets for, could be refused access to the Theatre on the basis of the above.

It is the responsibility of the lead booker to check the above with their party at the time of booking and act responsibly. The Company asks that the lead booker reconfirms the above with each member of their party before travelling to the Theatre on the day of the pilot performance and contacts the Company at customer.relations@lwtheatres.co.uk if there are any problems.

If any member of the party is feeling unwell, displaying any symptoms of Covid-19 or believe they could be refused entry on the basis of the above we would ask them to please stay at home and not travel to the Theatre on the day of the pilot performance.

Anybody who considers themselves to be clinically extremely vulnerable, or who is in a support bubble with or in the same household as anybody who considers themselves to be clinically extremely vulnerable, should not book tickets to or attend the Theatre at this time

At the Theatre each ticket holder will be reminded of the circumstances in which the Company will refuse access to the Theatre and asked not to proceed if any of the circumstances are relevant to them.

The Theatre will operate certain measures for the safety and well-being of ticket holders at the pilot performance. One such measure will be the operation of thermal imaging equipment. Undergoing a temperature check via the Company’s thermal imaging equipment will be a condition of entry to the Theatre and all ticket holders will be asked to comply with the process. If the Company’s staff assess (in their sole discretion) that a ticket holder’s temperature is elevated beyond a safe level (determined in the Company’s sole discretion) then that ticket holder may be refused entry to the Theatre.

While at the Theatre all ticket holders will be asked to observe further measures as directed by members of the Company’s staff and/or the Company’s signage, which may include social distancing, hand sanitising and face covering. It is a condition of entry that all ticket holders comply with such directions and a failure to do so will result in the ticket holder being asked to leave the Theatre.

For the avoidance of doubt, whilst the Company will be implementing a range of safety measures it cannot eliminate all risk and by attending the Theatre each ticket holder is assuming the risks associated with Covid-19.

If the lead booker believes that they, or anybody in their party, is at a higher risk from Covid-19 (https://www.nhs.uk/conditions/coronavirus-covid-19/people-at-higher-risk) or has specific fair access requirements they should contact the Company prior to booking at customer.relations@lwtheatres.co.uk to discuss their circumstances as it may not be appropriate for them to attend this pilot performance.

Please note that the Company intends to co-operate fully with the NHS Test and Trace service and will ask each ticket holder to provide certain details upon arrival at the Theatre for this purpose. Provision of personal data for NHS Test and Trace will of course be voluntary, although we would encourage ticket holders to share their details with the Company in order to support NHS Test and Trace on the basis that such information will only be used where necessary to help stop the spread of Covid-19.

Finally, please be aware that the Company has updated its Privacy Policy to reflect the above matters, in particular with reference to the provision of data for the NHS Test and Trace service and the operation of the Company’s thermal imaging equipment: https://lwtheatres.co.uk/privacy-policy.


Terms of Website Use for LW Theatres

To read full terms and conditions for LW Theatres, please see:  lwtheatres.co.uk/terms-conditions/


Pilot Performance Risk Assessments