Online Access Guide to Booking Tickets

Are you an access customer? Find out how to book your access seats for Pantoland at the Palladium


Selecting your seats

  1. Click Book Tickets to go through to the booking journey.
  2. Select your preferred performance date and click through to the seating plan.
  3. For step free access please choose seats in the stalls.
  4. Click to login on the right hand side of the screen, using your registered email address.
  5. Click Forgotten Password if you need to reset your password.

Access pricing

  1. Select your preferred seats on the seating plan by clicking on a seat. A pop-up will appear with a list of available seat price options, depending on your registered requirements.
  2. Subject to availability, we offer a full range of access prices in the stalls, excluding those priced between £99.50 and £149.50.
  3. You can select up to a maximum two tickets at an access price. If you accidentally add too many tickets at an Access Price you will receive an error message.

If registered, you can book a Personal Assistant ticket at no additional charge to your order, plus one additional ticket at an Access price. The £1.70 fee displayed will be subtracted when you are ready to pay.

Any additional tickets can be purchased at full price.

A number of accessible seats have been held back that are not available to those not registered with our Access Scheme, including both transferrable and non-transferrable wheelchair positions. If you have registered as a Wheelchair user, you will see a wheelchair symbol on all of our non-transferable seats. You can transfer into a seat and you are welcome to select any aisle seat.


For additional assistance with your booking, call 0207 557 7300 between 10am – 6pm or email A member of our team will get back to you as soon as possible.