LW Theatres Visitor Guide

Please be consistent with the following guidelines when visiting any of our West End venues

Last Updated: Thursday 15 July 2021

The London Palladium cleaning staff

The following guidelines are for all staff, cast, crew, guests and business visitors to any of LW Theatres seven West End venues: The London Palladium, Adelphi Theatre, Cambridge Theatre, Gillian Lynne Theatre, Her Majesty’s Theatre, The Other Palace and Theatre Royal Drury Lane (under refurbishment).

We’re committed to putting your safety and wellbeing centre stage and we’ve been working meticulously to introduce new measures to keep you safe.

Take a look below for a breakdown of our new procedures or please click here to download a PDF version.

Please click here for our staying Covid-19 secure declaration.

Before You Arrive

1. Take a Covid-19 Test

Take a recognised Covid-19 test within 24 hours prior to your visit. You will be asked to confirm your negative test result on arrival. Please keep proof of your negative result whilst in the theatre should you be asked to demonstrate it.

2. Check you have no Covid Symptoms

Please check you have no Covid-19 symptoms even if your lateral flow test result is negative.

2. Consider Travel Options

Consider your travel options and use a car, motorcycle, bicycle or walk to site where possible. Avoid busy times and routes on public transport in accordance with UK Government guidance.

When You Arrive

1. Report to Stage Door

Report to Stage Door to sign in and be aware of those around you.

2. Use Hand Sanitiser

Hand sanitiser stations will be available in the Stage Door area.

3. Face Covering

We are asking you to wear a face covering where you cannot maintain a distance from others. Please ask at the Stage Door if you need one.

During Your Visit

1. Maintain your Distance

Be aware of those around you and maintain your distance.

2. Sanitise Your Hands

During your visit please use the hand sanitiser stations and wash your hands regularly

3. Enhanced Cleaning

Rest assured, as always, the theatre is professionally cleaned on a continual basis. Common contact surfaces and toilet facilities are regularly sanitised by our on-site cleaning team.

4. Theatre Ventilation

Our theatres are equipped with mechanical ventilation systems which introduce fresh, filtered air, none of which is recirculated.

When You Leave

1. Stage Door

Report to Stage Door to sign out before leaving the theatre