LW Theatres Visitor Guide

Please be consistent with the following guidelines when visiting any of our West End venues

Last Updated: Mon 29 June 2020

The London Palladium cleaning staff

The following guidelines are for all staff, cast, crew, guests and business visitors to any of LW Theatres seven West End venues: The London Palladium, Adelphi Theatre, Cambridge Theatre, Gillian Lynne Theatre, Her Majesty’s Theatre, The Other Palace and Theatre Royal Drury Lane (under refurbishment).

Please click here for a PDF version of the LW Theatres visitors guide.

Please click here for our staying Covid-19 secure declaration.

We’re committed to putting your safety and wellbeing centre stage as we reopen the doors to our theatres. In preparation, we’ve been working meticulously to introduce new measures to keep you safe.

Take a look below for a breakdown of our new procedures.

How we're keeping you safe

Before You Arrive

temperature without mask

1. Take Temperature

Take your temperature before travelling. If your temperature reading is higher than 38°C or you have a new continuous cough or a loss of, or change in, your normal sense of taste or smell, you should not attend site.


2. Consider Travel Options

Consider your travel options and use a car, motorcycle, bicycle or walk to site where possible.

When You Arrive

stage door

1. Report to Stage Door

If others are already in attendance then please wait in the clearly marked queuing area. Only one person will be allowed in the Stage Door lobby at a time.

temperature without mask

2. Take Temperature

As you enter your temperature will be taken automatically using a thermal imaging camera. Please be aware that if your temperature reading is abnormally high you will be asked to leave the site.

Hand Santitiser

3. Use Hand Sanitiser

Once you are called forward by the Stage Door attendant, move into the lobby and use the hand sanitiser provided.

Gloves and mask

4. Face Covering & Gloves

A disposable face covering and gloves will be provided for use during your visit. Please see below for advice on face covering best practice.

During Your Visit

Gloves and mask

5. Social Distancing

You must wear a face covering in areas where you cannot maintain a 2 metre distance from others.

One way system

6. Follow The Routes

Follow the clearly marked one-way routes through the building and, where possible, maintain a 2 metre distance from others whilst you are on site.

7. On Site Cleaning

Common contact surfaces and toilet facilities will be regularly cleaned and sanitised by our on-site cleaning team.

wash hands

8. Wash Your Hands

Please wash your hands before and after using toilet facilities and sanitise your hands regularly using the products provided.

When You Leave

stage door

1. Stage Door

If others are already in attendance then please wait until you are called forward by the Stage Door attendant.

Bin for masks

2. Proper Disposal

Remove your face covering and gloves and place the items directly in the bin provided.

Hand Santitiser

3. Use Hand Sanitiser

Use the hand sanitiser provided.

How to put on, use, take off and dispose of a face covering

wash hands

1. Wash Your Hands

Before putting on a face covering, wash hands with alcohol-based hand rub or soap and water.

Putting on Mask

2. Cover Mouth & Nose

Cover mouth and nose with face covering and make sure there are no gaps between your face and the face covering. Avoid touching the face covering while using it; if you do, clean your hands with alcohol-based hand rub or soap and water.

Bin for masks

3. Do Not Reuse

Replace the face covering with a new one as soon as it is damp and do not re-use single-use face coverings.

wash hands

4. Remove Properly

To remove the face covering: remove it from behind (do not touch the front of face covering); discard immediately in a closed bin; wash hands with alcohol-based hand rub or soap and water.

Let The Music Play

We want to take a moment to celebrate the brilliant work done by those who have kept us all going during this difficult period.

● To all the NHS workers, carers and front line workers
● To our casts, crews, producers and partners
● To our staff, friends, families, colleagues and neighbours
● To our audiences

Thank you for your ongoing support in these uncertain times. We look forward to reopening our doors and welcoming you back soon.

*Designed by Matt O’Reilly from the Front of House team at The London Palladium