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#Look for the star

Posted 25th November 2015

You may have noticed on our website the STAR padlock logo and have perhaps wondered what it means.

STARThe Society of Ticket Agents and Retailers – is the ticketing industry’s self regulatory body which all major primary entertainment ticketing companies belong to. All STAR members sign up to a code designed to help protect ticket buyers from misleading or fraudulent practices. STAR also runs a dispute resolution service, if a member of the public has a complaint about a STAR member which they have been unable to resolve. Wherever you see the STAR padlock, you can be confident that you are buying a ticket from a company that is authorised to sell you tickets for that event and has agreed to conform to a set of industry standards.

On 24th November 2015, STAR launches an awareness campaign #lookforthestar to promote safe ticket buying and here at Really Useful Theatres [now LW Theatres] we are supporting that campaign; too many times we have witnessed excited theatregoers arriving at one of our theatres only to discover that the tickets that they have bought are fake or have been mis-sold.