Exchange Form Terms & Conditions

LW Theatres Exchange Form

*Please be aware, our theatres and their Box Offices remain closed until further notice.

Terms & Conditions

  1. These terms
    • These are the terms and conditions (“these terms”) which apply to submissions made using the LW Theatres Exchange Form.
    • Please read these terms carefully. These terms tell you who we are, how we provide Credit Vouchers to you, how you and we may change or end the contract between us for Credit Vouchers, what to do if there is a problem and other important information.
  2. Information about us and how to contact us
    • We are LW THEATRES GROUP LIMITED, a company registered in England and Wales. Our company registration number is 03987955 and our registered office is at 65 Drury Lane, London WC2B 5SP. Our registered VAT number is 238 6896 08.
    • You can contact us by emailing Customer.Relations@lwtheatres.co.uk or by writing to us at our registered office address.
    • If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • When we use the words “writing” or “written” in these terms, this includes emails.
  3. Use of Exchange Form
    • Customers can only exchange once free of charge. For every subsequent exchange, there will be a £3 per ticket fee applied.
    • Tickets can only be exchanged to those of the same of higher value.
    • Only the original purchaser can exchange their tickets.
    • All changes are subject to availability and are at the discretion of the theatre and producer.
    • The original delivery method will be retained, but the dispatch of new tickets will be outlined on your confirmation email.
    • All hospitality will be retained, wherever possible.
    • Any Booking protection purchase will continue to be valid for up to 24 months after the original purchase date, to the original value of the basket.
  1. Our responsibility for loss or damage suffered by you
    • We will not:
      • be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us):
        • in any circumstances where there is no breach of a legal duty of care owed by us;
        • in circumstances where such loss or damage is not a reasonably foreseeable as a result of any such breach (save for death or personal injury resulting from our negligence); or
        • to the extent that any increase in any loss or damage results from a breach by you of any of the terms of these terms or your negligence.
  1. How we may use your personal information
  1. Other important terms
    • We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    • This contract is between you and us. No other person shall have any rights to change or enforce any of its terms.
    • Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • If any dispute arises between us in relation to these terms, we shall use our reasonable endeavours to consult or negotiate with you in good faith in an attempt to resolve such dispute.
    • Subject to paragraph 11.4, if we are unable to settle any dispute by negotiation within twenty-eight (28) days, you and us shall attempt to settle it by mediation. To initiate a mediation a party must give written notice to the other party to the dispute requesting mediation. The mediation shall be conducted in accordance with the STAR Code of Practice (https://www.star.org.uk/wp-content/pdfs/STAR_Code_Of_Practice.pdf) and Dispute Resolution Procedure current at the date of the referral which sets out the procedures to be adopted, the process of selection of the mediator and the costs involved, and which terms are deemed incorporated into these terms.
    • These terms are governed by English law. Subject to paragraphs 11.4 and 11.5, any disputes arising out of or in connection with them shall be subject to the exclusive jurisdiction of the English Courts.