Accessibility at Theatre Royal Drury Lane

We’re afraid that our telephone booking lines are temporarily closed.

You can still make a booking online, where you will also find the most up to date information surrounding your visit.

If you need any help,  please contact access@lwtheatres.co.uk.

Theatre Royal Drury Lane Access Scheme

Welcome to the Theatre Royal Drury Lane Access information page. You can print and download the following information provided by clicking here. For a larger print version, click here.

Customers who wish to sign up for the LW Theatres Access Scheme will be asked to provide evidence of their eligibility. Please click here for more information and to complete our Registration Form.

Booking Access and Personal Assistant Tickets

In Person

The theatre is currently closed for refurbishment

Theatre Royal Drury Lane
Catherine Street, London WC2B 5JF

The Ticket Desk is located in the foyer and has step-free access via the entrance on Russell Street.

By Phone

Due to Covid19 our booking lines are currently closed. Until further notice, please email access@lwtheatres.co.uk.

Arrival

There are 4 steps into the foyer from the main entrance on Catherine Street.

There is step free access via the entrance on Russell Street.

If customers find they require any assistance or further information, please do not hesitate to speak to a member of the guest experience team who will be happy help.

For more information on the closest Blue Badge parking bays, you can find a full list here Blue Badge Parking Bays in Westminster.

Access to Seating and Viewing Areas

A passenger lift is available to all 4 levels with non-transferable wheelchair spaces available on all levels except for the Balcony.

Stalls – There are 10 steps to access the Stalls from Catherine Street, but there are no further steps once inside.

  • Level access is available from both the Russell St entrance and from the foyer.
  • We have 4 non-transferable wheelchair spaces in the Stalls, available in the side sections of rows M in M12; M16; M36 and M39.
  • Level Access ramps from the foyer will lead to the sides of row M providing easy access for wheelchair users.
  • Transferrable Wheelchair users will find any of our inside aisle seats in the Stalls to be suitable.

Royal Circle – There are 39 steps to reach the rear of the level.

  • Level Access from the passenger lift is available to row L (low numbers side).
  • There are two steps between each row with hand rails available on the far left and right aisles only.
  • We have 1 non-transferable wheelchair space available in K9.

Grand Circle – There are 66 steps from ground floor level.

  • Level Access from the passenger lift is available to row E (low numbers side) or 2/3 steps down/up to rows D/F.
  • We have 1 non-transferable wheelchair space available in E7.

Balcony – There are 112 steps up from ground floor level.

  • The passenger lift will take you to the front of the level where there are then 2 steps up to row B.
  • There is no level access.

Access to Performance

Our trained access hosts will be available to assist visually impaired customers upon arrival and throughout their visit, if required.

We will be working with the accessibility service provider GalaPro to deliver audio enhancement via the user’s own mobile device and earphones. Additionally, in conjunction with Frozen, the following services will soon be available:

  • Closed captions
  • Audio description
  • Multilingual subtitles
  • Dubbing

To access these services please download the GalaPro App using the link above. Customers who do not own a compatible mobile device should speak to a member of the guest experience team on arrival who will be able to assist.

In conjunction with the Producer of each show, Theatre Royal Drury Lane hosts periodic accessible performances, including Audio-described, Captioned, BSL Interpreted and Relaxed performances.

Please click here for more information on upcoming Frozen access performances.

Services & Facilities

Accessible Toilets

Theatre Royal Drury Lane has accessible toilets available on 3 of the 4 levels.

STALLS – Accessible toilet facilities are available on both sides of the auditorium, leading off from row M.

ROYAL CIRCLE – Accessible toilet facilities are available on both sides of the auditorium, leading off from row L.

GRAND CIRCLE – Accessible toilet facilities are available on the right hand side of the auditorium, leading off from row E (low numbers).

Medical Requirements

If you need to bring medication, food or drink to manage a medical condition, or medical equipment you are welcome to do so. Please ask to speak to a manager when you arrive before going through our security searches.

Please note, we are not in possession of any medical equipment.

Assistance Dogs

Assistance dogs are welcome in the Theatre Royal Drury Lane. Our staff are always happy to look after your access dog for you whilst you enjoy your visit.

Evacuation Policy

In the rare case of an emergency, our access hosts are trained in how to assist customers with access requirements. These staff members will be specifically allocated to assist any customers with access requirements in an emergency situation.

Strobe and Lighting Effects

FROZEN – Please be advised that smoke, haze and strobe lights are used during the performance.

Strobe and flashing lights may be used for other productions at Theatre Royal Drury Lane.

More information will be available soon.

Services and Facilities

The Disney Gift Shop is located at the far end of the Foyer and is accessible from the step-free Russell Street entrance.

The Cecil Beaton Bar is at the opposite end of the foyer to the Disney Gift Shop and will be open throughout the day for full bar refreshments including teas and coffee.

Ticket facilities are located in front of the Gift Shop. Further information about your visit and the facility to book for events at any of our other venues is available from The Rotunda during the daytime.

The Grand Saloon Bar serves afternoon teas during the day and is accessible from the Royal Circle level passenger lift.

(Full details of all food and beverage offerings and how to book will be made available soon.)

The Rotunda has a champagne bar which is available at show times. There are 2 steps to take you there from the foyer.

The Ivor Novello Terrace is accessible from the Grand Saloon Bar.

Cloakroom facilities are not available.