Accessibility at the Adelphi Theatre

Adelphi Theatre Access Scheme

Welcome to the Adelphi Theatre Access information page. You can print and download the following information provided by clicking here. For a larger print version, click here.

Customers who wish to sign up for the LW Theatres Access Scheme will be asked to provide evidence of their eligibility. Please click here for more information and to complete our Registration Form.

Booking Access and Personal Assistant Tickets

In Person

Adelphi Theatre
Strand, London

The Box Office is located in the foyer and has step-free access via the main entrance on The Strand.

By Email

For more information or to book access tickets, please email on

By Phone

020 3925 2998

Our phone lines are open Monday to Saturday from 10am to 5:30pm.

Alternatively, you can email our Box Office staff at:

A member of the team will be in touch as soon as possible to complete your booking over the phone. Please ensure you include a contact telephone number and mention the title of the show in your email.

Getting to the Adelphi Theatre


A ramp on the right hand side of the main entrance provides step-free access to the theatre through an automatic door. The Box Office is located on the right hand side as you enter the foyer and a low level counter is available for those who require it.

An accessible toilet is available at the far end of the foyer on the left hand side. The bar in the main foyer, the Vivian Ellis Bar at the front of the Stalls auditorium, the Cloakroom, and the confectionery and souvenir kiosks all have step-free access.

Getting to Adelphi Theatre

Customers with Access requirements is via the main entrance of the theatre on Strand. The nearest parking bays for registered Blue Badge holders are in John Adam Street (approximately 90 metres from our main entrance), Henrietta Street (approximately 125 metres from our main entrance) and William IV Street (approximately 160 metres from our main entrance). Please note, these spaces are limited in number.

The nearest mainline station to the theatre is Charing Cross and step-free access to the trains is available. The nearest TFL Underground station to the theatre is also Charing Cross (Bakerloo and Northern lines), but this does not have step-free access. The nearest Underground Station with step-free access is Westminster (District, Circle and Jubilee lines), approximately 1km from our main entrance. After leaving Westminster Station, customers should proceed along Whitehall. When they reach Trafalgar Square they should turn right onto the Strand and the Theatre is located on the left hand side.

Please visit for more information on public transport in London.

Access to Performance, Seating and Viewing Areas

The Stalls auditorium has level access and there are three dedicated wheelchair park spaces in Row X. Any aisle seat in the Stalls can be used for customers wishing to transfer from a wheelchair into a theatre seat.

The Dress and Upper Circle levels of the auditorium can only be accessed via routes including stairs:

  • Dress Circle – 41 steps from Ground Floor
  • Upper Circle – 71 steps from Ground Floor

Our trained access hosts will be available to assist visually impaired customers upon arrival and throughout their visit if required.

An Infra-Red audio enhancement system is available for deaf or hearing-impaired patrons. Headsets and hearing aid loops are available from our Cloakroom located in the main foyer. Please advise the operator of this requirement when booking your tickets to ensure you are seated in a suitable area of the auditorium.

In conjunction with the Producer of each show, the Adelphi Theatre hosts periodic accessible performances, including Audio-described, Captioned, BSL Interpreted and Relaxed performances.

Services and Facilities

There is a cloakroom available. Items can be checked in for £1 each.

Our staff are on hand throughout your visit to assist with any purchases you may wish to make. If you are unable to access the bars or kiosks then we can offer an in-seat service. Please speak to our access host upon arrival.

Accessible Toilets

The Adelphi Theatre has one accessible toilet located at ground level off the main foyer and close to the entrance to the Stalls seating.

There are further standard toilets located inside the Stalls auditorium. The Gents has step-free access and the Ladies can be accessed via 2 steps.


The Foyer Bar, Foyer Kiosk, Merchandise Kiosk (foyer) and Vivian Ellis Bar (Stalls) all have step-free access.

Assistance Dogs

Assistance dogs are welcome in the Adelphi Theatre. Our staff are always happy to look after your access dog for you whilst you enjoy your visit.

Medical Requirements

If you need to bring medication, food or drink to manage a medical condition, or medical equipment you are welcome to do so. Please ask to speak to a manager when you arrive before going through our security searches. Please note, we are not in possession of any medical equipment.

Evacuation Policy

Our access hosts are trained in how to assist customers with access requirements in case of an emergency. These staff members will be specifically allocated to assist any customers with access requirements in an emergency situation.

Strobe and Lighting Effects

Strobe and flashing lights are regularly used during performances at the Adelphi Theatre. For a full list of all content warnings for Back to the Future: The Musical please click here. Please be aware this page contains spoilers.

For more information, please call our Stage Door on 020 7836 1166 and ask to speak to a manager.