Frozen Terms and Conditions
These Terms and Conditions relate to the sale of tickets for FROZEN being produced at Theatre Royal Drury Lane. This theatre is owned by LW Theatres and Adelphi Theatre Company (The Company). Please note that the Adelphi Theatre is co-owned with the Nederlander Group.
Tickets may be purchased online through The Company’s website (or through the website of an official authorised agent), by phone or directly through a theatre box office.
All purchasers of tickets must be 18 years of age or over.
The Company reserves the right to make alterations to the advertised time, programme or cast of a theatre production without being obliged to refund monies or exchange tickets.
Tickets for FROZEN at Theatre Royal Drury Lane are fully refundable up to 24 hours after purchase as long as the performance is at least 72 hours in advance. It is possible to add refund protection at the point of purchase from our partner Booking Protect. By adding refund protection, you or anybody in your party will be able to claim back a full refund should you be unable to attend the booked event due to reasons outside of your control. This includes things such as accident, injury or illness. A full list of terms and conditions can be found here: https://www.lwtheatres.co.uk/refund-protection
After the 24 hour “cooling off” period post purchase, tickets cannot be refunded unless a performance is officially cancelled. If a performance is cancelled ticket holders will be offered alternative performances (subject to availability) up to the seat value on the ticket or a refund of the seat value. The Company will not be liable for any additional expenses incurred by customers in the event of a cancelled performance.
Tickets for FROZEN playing at Theatre Royal Drury Lane may be exchanged free of charge up to 24 hours after purchase. After this time tickets may be exchanged up to 48 hours prior to a performance subject to availability and an administration fee of £2 per ticket. In the first instance please call the Guest Services telephone number to arrange your exchange.
Every member of the audience, regardless of age, must be in possession of a valid ticket in order to gain entry to the theatre. Babies will not be admitted into the auditorium and children must be able to sit unaided in their own seat. In the interests of other customers, parents or guardians may be asked to remove noisy or disruptive children.
Ticket holders only have a right to a seat of the value corresponding to that stated on the ticket and The Company reserves the right to provide alternative seats to those stated on a ticket.
All tickets remain the sole property of The Company.
Tickets may only be purchased or obtained through The Company or its official authorised reseller, Twickets. https://www.twickets.live
Tickets are non-transferable and must not be resold or transferred to any person or entity for commercial gain or otherwise. If any tickets are resold or transferred (or are attempted to be resold or transferred) for commercial gain by anyone other than official resellers of The Company, then the tickets will become void and the ticket holder will be a trespasser and may be refused entry to, or ejected from, the theatre. In such circumstances, The Company will not be under any obligation to offer a refund and such person may be liable to legal action.
If one person buys multiple tickets, the provision by the purchaser of the tickets to his/ her guests will not constitute a breach of the transfer restrictions under these terms and conditions (provided that the provision of tickets to guests is not made for commercial gain). However, the purchaser agrees that by purchasing tickets, they have agreed to these terms and conditions on behalf of themselves and their guests and the purchaser shall at all times be responsible for their guests’ compliance with these terms and conditions.
The Company may restrict ticket sales to a maximum number per person or household and reserves the right to cancel any tickets purchased in excess of this number.
Any comments or complaints regarding the view from a seat or the audibility of the performance should be made promptly to a member of Theatre management before or during the performance.
The Company reserves the right to refuse admission in reasonable circumstances. Any customers who are intoxicated or are disruptive, abusive or violent to theatre staff, audience members or performers will be ejected from the theatre. In such circumstances, no refunds of tickets will be given.
Mobile phones, pagers, digital watches, laser pens or any other electronic equipment should be disabled when inside the auditorium to avoid disturbing the cast and other customers.
Latecomers will only be admitted into the auditorium at a suitable break in the performance, but admission cannot always be guaranteed and exchanges or refunds for an alternative performance will not be permitted.
The use of photographic and other recording equipment of any kind is strictly prohibited in the auditorium. The Company reserves the right to delete any unauthorised recordings and to eject any customers who are suspected of making recordings from the theatre.
Customers may not bring food or drink into the building other than items purchased in the theatre. The Company reserves the right to refuse to serve alcohol to any customer that appears to be intoxicated and to ask for proof of age prior to serving any alcohol.
Security searches may be conducted and The Company thanks customers in advance for their co-operation in helping us to ensure the safety of all customers.
Performances may be filmed or recorded on occasion. Ticket holders automatically consent to the filming or sound recording of themselves as audience members. If you have any objections to being filmed or recorded please contact a member of the Theatre management before the performance begins.
The Company does not accept responsibility for the loss or damage of any personal property or for any liability (to the fullest extent permitted by law).
Comments are always welcomed from patrons either verbally to a member of staff or in writing to LW Theatres, 65 Drury Lane, London, WC2B 5SP.
If any provision of these terms and conditions is found to be void or unenforceable, such provision shall be severed from the remainder of these terms and conditions which shall remain in full force and effect.
English law and jurisdiction shall exclusively govern all of the above Terms and Conditions.
LAST UPDATED: Tue 14 January 2020
To read full terms and conditions for LW Theatres, please see: lwtheatres.co.uk/terms-conditions/